School of Health Information Science, University of Victoria, Canada.
Homewood Research Institute, Canada.
Stud Health Technol Inform. 2023 Jun 22;304:74-75. doi: 10.3233/SHTI230373.
Cross-disciplinary approaches to remediate complex healthcare service delivery issues may have merit. This study aims to establish the potential benefits of applying service design and evaluative research concepts in healthcare. Specifically, this study aims to demonstrate how a Customer Journey Map and a Logic Model could be used in unison to identify and remedy service delivery gaps to reduce barriers to care. This study provides systems thinking approach to solving operational issues in healthcare.
跨学科方法可能有助于解决复杂的医疗服务提供问题。本研究旨在确定在医疗保健中应用服务设计和评估研究概念的潜在益处。具体而言，本研究旨在展示如何同时使用客户旅程图和逻辑模型来识别和弥补服务提供差距，以减少护理障碍。本研究为解决医疗保健中的运营问题提供了系统思维方法。
