Cao Jie, Liu Jing, Wong Jose Weng Chou
Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Macau, China.
Curr Psychol. 2023 Apr 20:1-15. doi: 10.1007/s12144-023-04646-6.
The present research applied a triangulation approach in order to examine the mediating effect of job insecurity and the moderating effect of perceived susceptibility to COVID-19 (PSC) in the Job demands and resources model (JD-R model). Questionnaire and follow-up interview data were collected at two points in time from 292 hotel front-line employees and 15 hotel senior and department managers in Phuket, Thailand. Quantitative results indicated that job insecurity fully mediated the relationship between job demands and job burnout, as well as the relationship between job demands and work engagement. In addition, PSC partially moderated the research model. More specifically, the impact of job insecurity on work engagement is reduced when PSC is low and increased when PSC is high; the impact of job insecurity on job burnout is reduced when PSC is high and increased when PSC is low. Qualitative results further verified the findings of the quantitative study.
本研究采用了三角验证法,以检验工作不安全感在工作需求与资源模型(JD-R模型)中的中介作用以及对COVID-19易感性的认知(PSC)的调节作用。在两个时间点收集了来自泰国普吉岛292名酒店一线员工以及15名酒店高层和部门经理的问卷调查和后续访谈数据。定量研究结果表明,工作不安全感完全中介了工作需求与职业倦怠之间的关系,以及工作需求与工作投入之间的关系。此外,PSC对研究模型具有部分调节作用。更具体地说,当PSC较低时,工作不安全感对工作投入的影响会降低;当PSC较高时,影响会增加。当PSC较高时,工作不安全感对职业倦怠的影响会降低;当PSC较低时,影响会增加。定性研究结果进一步验证了定量研究的发现。