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在家工作与员工工作压力和工作投入度:来自34个欧洲国家的多层次分析。

Homeworking and Employee Job Stress and Work Engagement: A Multilevel Analysis from 34 European Countries.

作者信息

Tsen Mung Khie, Gu Manli, Tan Chee Meng, Goh See Kwong

机构信息

Taylor's Business School, Taylor's University, Subang Jaya, Malaysia.

Nottingham University Business School, University of Nottingham Malaysia, Kuala Lumpur, Malaysia.

出版信息

Soc Indic Res. 2023 May 29:1-28. doi: 10.1007/s11205-023-03138-1.

Abstract

Working from home (WFH) has had both positive and negative impacts on the work conduct. To maximise the benefits of homeworking, previous literature mainly focuses on creating self-help strategies for homeworkers to reduce work stress and maintain work engagement. However, fewer studies take on the policymaker perspective and evaluate optimal working conditions in the homeworking context. Using the Job Demands-Resources (JD-R) model, this study evaluates the effects of various work characteristics (job demands and resources) on the stress and engagement of infrequent and frequent homeworkers. Using the sixth European Working Conditions Survey 2015 which contains 5090 participants from 34 European countries, we studied 6 job demands and 5 job resources via Exploratory Factor Analysis. After testing the model's fitness using Confirmatory Factor Analysis, multiple mixed-effects models were used to test the job demands and resource effects on worker stress and engagement. Dominance Analysis was then used to identify the relative importance of each job demand and resource when explaining employee stress and engagement. We found emotional demands, time pressure, and workload to be the top three demand factors that cause work stress across the groups. Other than daily homeworkers, a positive and fair social climate is the most prominent resource able to boost job engagement across all of the other groups. By identifying the homeworkers' most influential demands and resources, this study will help managers better understand the steps to take to provide healthy job conditions for homeworkers.

摘要

在家工作(WFH)对工作行为既有积极影响,也有消极影响。为了最大限度地发挥在家工作的益处,以往的文献主要侧重于为在家工作的人制定自助策略,以减轻工作压力并保持工作投入度。然而,较少有研究从政策制定者的角度出发,评估在家工作环境中的最佳工作条件。本研究运用工作要求-资源(JD-R)模型,评估了各种工作特征(工作要求和资源)对不常在家工作者和经常在家工作者的压力及工作投入度的影响。利用2015年第六次欧洲工作条件调查,该调查涵盖了来自34个欧洲国家的5090名参与者,我们通过探索性因素分析研究了6种工作要求和5种工作资源。在使用验证性因素分析测试模型的适配性之后,我们使用多个混合效应模型来测试工作要求和资源对工作者压力及工作投入度的影响。然后,运用优势分析来确定在解释员工压力和工作投入度时,每种工作要求和资源的相对重要性。我们发现,情感要求、时间压力和工作量是导致所有群体工作压力的三大需求因素。除了日常在家工作的人之外,积极且公平的社会氛围是能够提升所有其他群体工作投入度的最突出资源。通过确定在家工作者最具影响力的需求和资源,本研究将帮助管理者更好地理解为在家工作者提供健康工作条件应采取的措施。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/85ec/10225779/799a32fe31a0/11205_2023_3138_Fig1_HTML.jpg

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