工作人员对意大利 LGBTQIA+ 无家可归和离家出走者庇护所的体验：一项探索性研究。
Staff Members' Experience of Italian Shelters for LGBTQIA+ Homeless and Runaway People: An Exploratory Study.
机构信息
Department of Developmental Psychology and Socialisation, University of Padua, 35131 Padova, Italy.
Department of Developmental and Social Psychology, Faculty of Medicine and Psychology, Sapienza University of Rome, 00185 Rome, Italy.
出版信息
Int J Environ Res Public Health. 2023 Jun 24;20(13):6214. doi: 10.3390/ijerph20136214.
BACKGROUND
Some LGBTQIA+ people, after coming out, experience marginalization and homelessness due to rejection and discrimination from their family and community. The increase in support requests led to the creation of LGBTQIA+ temporary shelter homes worldwide. This study aims to explore the functioning and effectiveness of shelters, analyzing the experiences of staff members in Italy.
METHODS
Focus groups were held with a total of 15 staff members (age range: 32-53) working in three shelters for LGBTQIA+ people. Data were analyzed qualitatively through the grounded theory methodology.
RESULTS
Data coding showed five final core categories: (1) user characteristics; (2) staff characteristics; (3) community relations; (4) activities carried out by services; (5) criteria for intervention assessment and staff satisfaction. Results revealed some criticalities in the effectiveness of these services, particularly the difficulty in achieving autonomy for users, a weakness attributable to the non-exhaustive training of staff members and the funding discontinuity.
CONCLUSION
To improve the efficacy of shelters, this study emphasizes the necessity to (a) carry out an analysis of the vulnerability of the local LGBTQIA+ community, (b) establish a stable network with local services (NHS system), and (c) implement staff members' psychological training.
背景
一些 LGBTQIA+ 人士在出柜后，由于家庭和社区的拒绝和歧视，经历边缘化和无家可归。由于支持请求的增加，世界各地都设立了 LGBTQIA+ 临时避难所。本研究旨在探讨避难所的运作和效果，分析意大利工作人员的经验。
方法
对在三个 LGBTQIA+ 人士避难所工作的 15 名工作人员（年龄范围：32-53 岁）进行了总计 15 次焦点小组讨论。通过扎根理论方法对数据进行定性分析。
结果
数据编码显示了五个最终的核心类别：（1）用户特征；（2）工作人员特征；（3）社区关系；（4）服务开展的活动；（5）干预评估标准和工作人员满意度。结果表明，这些服务的效果存在一些局限性，特别是难以实现用户的自主，这归因于工作人员培训不彻底和资金不连续。
结论
为了提高避难所的效果，本研究强调有必要（a）对当地 LGBTQIA+ 社区的脆弱性进行分析，（b）与当地服务（NHS 系统）建立稳定的网络，以及（c）对工作人员进行心理培训。
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