So Hee Lee, Yeojin Yi
Asan Medical Center, Songpa-gu, Republic of Korea.
College of Nursing, Hanyang University, Songpa-gu, Republic of Korea.
Int Nurs Rev. 2024 Mar;71(1):115-121. doi: 10.1111/inr.12863. Epub 2023 Jul 14.
To compare and contrast nurses' work values and communication styles across Generation X, Y, and Z.
Intergenerational differences in the work values of nurses are well known, but the commonalities remain largely uninvestigated. It is also unclear if there are intergenerational differences and commonalities in the rhetorical communication style of nurses.
This study used a cross-sectional research design. Participants were 243 nurses of Generation X (n = 78), Y (n = 86), and Z (n = 79) working at a general hospital in Korea. Structured questionnaires were used to collect the data from September to October 2019. The differences in work values and communication types were measured and analyzed using the χ test.
The work values of Generation X differed from those of Generation Y and Z, who preferred extrinsic work values. There was no significant intergenerational difference in communication types, although Generation X and Y were similar to each other in communication types and different from Generation Z.
Although the work values of the three generations are different, their communication styles are similar so that they may reduce the generational gap through communication. In particular, Generation Y nurses prefer extrinsic work values and share some work values with Generation Z; however, the dominant communication type of Generation Y is similar to Generation X, not Z. Therefore, Generation Y could play a key role in connecting Generation X with Z during communication.
Nursing organizations should delegate the authority to Generation Y so that Y may have a voice in the nursing group as the mediator between X and Z.
比较和对比X世代、Y世代和Z世代护士的工作价值观与沟通方式。
护士工作价值观的代际差异众所周知，但共同点在很大程度上仍未得到研究。护士在修辞沟通方式上是否存在代际差异和共同点也尚不清楚。
本研究采用横断面研究设计。研究对象为韩国一家综合医院的243名护士，其中X世代78名、Y世代86名、Z世代79名。2019年9月至10月期间，使用结构化问卷收集数据。采用χ检验测量和分析工作价值观和沟通类型的差异。
X世代的工作价值观与Y世代和Z世代不同，后两者更倾向于外在工作价值观。沟通类型方面不存在显著的代际差异，不过X世代和Y世代在沟通类型上彼此相似，与Z世代不同。
尽管三代人的工作价值观不同，但他们的沟通方式相似，因此可以通过沟通缩小代际差距。特别是，Y世代护士倾向于外在工作价值观，并与Z世代有一些共同的工作价值观；然而，Y世代占主导的沟通类型与X世代相似，与Z世代不同。因此，Y世代在沟通中可能在连接X世代和Z世代方面发挥关键作用。
护理组织应将权力下放给Y世代，以便Y世代作为X世代和Z世代之间的调解人在护理群体中拥有发言权。
