Telaar Berit, Hanauer Christina, Rosner Rita, Doering Bettina K
Clinical Psychology, Catholic University Eichstaett-Ingolstadt, Eichstaett, Germany.
Clinical Psychology, Brandenburg Medical School Theodor Fontane, Neuruppin, Germany.
Omega (Westport). 2023 Aug 3:302228231193806. doi: 10.1177/00302228231193806.
Bereaved persons seeking help in bereavement counselling report generally high client satisfaction. However, qualitative research suggests that some clients also indicate dissatisfying experiences and negative effects. The aim of this study was to investigate the contribution of content-, counsellor- and client-related characteristics and negative effects to client satisfaction. Bereaved participants ( = 53) who had completed bereavement counselling were recruited either online or via counselling organizations. In an online survey, they provided information about client-, loss- and counselling-related variables, present grief severity, negative effects of counselling and client satisfaction. In a hierarchical linear regression analysis controlling for recruitment strategy, online-recruited participants were less satisfied. In a second step additionally considering number of sessions, grief severity and negative effects, experiencing more negative effects predicted lower client satisfaction. The results indicate that negative effects could play an important role for client satisfaction. More research is needed to investigate this phenomenon.
寻求丧亲辅导帮助的丧亲者报告称，客户满意度总体较高。然而，定性研究表明，一些客户也表示有不满意的经历和负面影响。本研究的目的是调查与内容、咨询师和客户相关的特征以及负面影响对客户满意度的影响。通过在线或通过咨询机构招募了53名完成丧亲辅导的丧亲参与者。在一项在线调查中，他们提供了有关客户、丧失和辅导相关变量、当前悲伤严重程度、辅导的负面影响以及客户满意度的信息。在控制招募策略的分层线性回归分析中，在线招募的参与者满意度较低。在第二步中，进一步考虑咨询次数、悲伤严重程度和负面影响，经历更多负面影响预示着客户满意度较低。结果表明，负面影响可能对客户满意度起着重要作用。需要更多的研究来调查这一现象。
