Nookhao Saowakhon, Kiattisin Supaporn
Technology of Information System Management Division, Faculty of Engineering, Mahidol University, Nakhon Pathom, Thailand.
Heliyon. 2023 Aug 4;9(8):e18944. doi: 10.1016/j.heliyon.2023.e18944. eCollection 2023 Aug.
From the COVID-19 pandemic, e-government is a crucial tool in managing crisis and coping with change through communication and collaboration between the government, private, and civil sectors. The objective of this study was to develop an e-government development success model from the perspective of Thai citizens using integrated multiple concepts and to examine factors affecting the behavioral intention of citizens in e-government. A sample is Thai people in all regions of Thailand (n = 540) and analyzes by Structural Equation Model (SEM). The hypothesis testing found that factors directly influencing behavioral intention were information quality, system quality, service quality, citizen satisfaction, perceived usefulness, computer self-efficacy, and trust in government. Trust in government was the most direct influencing factor and was the mediating variable between perceived privacy and perceived security leading to behavioral intention. The results will benefit governments in developing e-government to drive the digital economy and society further.
从新冠疫情来看，电子政务是政府、私营部门和民间部门通过沟通与协作来管理危机和应对变化的关键工具。本研究的目的是从泰国公民的角度，运用综合的多种概念来构建一个电子政务发展成功模型，并考察影响公民在电子政务中行为意向的因素。样本为泰国所有地区的民众（n = 540），并通过结构方程模型（SEM）进行分析。假设检验发现，直接影响行为意向的因素有信息质量、系统质量、服务质量、公民满意度、感知有用性、计算机自我效能感以及对政府的信任。对政府的信任是最直接的影响因素，并且是导致行为意向的感知隐私和感知安全之间的中介变量。研究结果将有助于各国政府发展电子政务，进一步推动数字经济和社会发展。
