Sihotang Dony Martinus, Andriqa Muhammad Raihan, Alfahmi Futuh Nurmuntaha, Wahyudi Abdurrohim Syahruromadhon, Besila Muhammad Alif Herdin, Yulianang Muhamad Agung, Diana Etti, Hidayanto Achmad Nizar
Universitas Nusa Cendana, Kupang, Indonesia.
Universitas Indonesia, Depok, Indonesia.
Int J Inf Technol. 2023;15(3):1545-1553. doi: 10.1007/s41870-023-01203-z. Epub 2023 Mar 7.
The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service.
本文探讨了健康信念模型（HBM）中的因素对印度尼西亚在新冠疫情期间采用政府电子服务的影响。此外，本研究还展示了信任在HBM中的调节作用。因此，我们提出了一个信任与HBM之间的交互模型。通过对299名印度尼西亚公民进行调查来检验所提出的模型。本研究使用结构方程模型（SEM）发现，除了感知严重性因素外，HBM因素（感知易感性、感知益处、感知障碍、自我效能、行动线索、健康关注）在新冠疫情期间显著影响采用政府电子服务的意愿。此外，本研究揭示了信任变量的作用，它显著增强了HBM对政府电子服务的影响。
