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何时以及为何向上级发声?揭示公共部门下属发声行为的心理机制。

When and why voice to higher-up? Declaring the psychological mechanisms of subordinate's voice behavior in the public sector.

机构信息

School of International and Public Affairs, Shanghai Jiaotong University, Shanghai, China.

Law School of Shanghai University of International Business and Economics, Shanghai, China.

出版信息

PLoS One. 2023 Aug 18;18(8):e0285104. doi: 10.1371/journal.pone.0285104. eCollection 2023.

Abstract

Based on the leadership-member exchange perspective, this study proposes that subordinates are more likely to express their voice in a leader-supported work environment, and this relationship is stronger when they have close social ties with their supervisor. In the case of subordinates supported by supervisors, public service motivation serves as a psychological mechanism to promote them to express voice behavior. This study also explains the boundary effect of the supervisor-subordinate's guanxi perspective in affecting supervisor support and subordinate's voice behavior. A longitudinal survey of 136 front-line public officers has been conducted to check this theoretical model in China, and their data verified the moderated-mediation model results. Implications for management theory and practice are discussed.

摘要

基于领导-成员交换视角,本研究提出,下属在领导支持的工作环境中更有可能表达意见,而当他们与主管有密切的社会关系时,这种关系更为强烈。在得到主管支持的情况下,公共服务动机是一种促进下属表达意见行为的心理机制。本研究还解释了主管-下属关系视角对主管支持和下属意见行为的影响的边界效应。在中国,对 136 名一线公职人员进行了纵向调查,以检验这一理论模型,他们的数据验证了调节中介模型的结果。讨论了对管理理论和实践的启示。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d918/10438010/01146eb61298/pone.0285104.g001.jpg

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