Kim Jeong Sik, Park Hyun Jung
Department of Business Administration, Daejin University, Pocheon-si 11159, Republic of Korea.
Department of International Business, Chungbuk National University, Cheongju-si 28644, Republic of Korea.
Behav Sci (Basel). 2023 Aug 4;13(8):657. doi: 10.3390/bs13080657.
This study investigates the specific pathways through which mindfulness influences task performance, focusing on the sequential mediating roles of psychological resilience, customer-oriented behavior, and deep acting. Structural equation modeling is used to analyze data collected from 359 employees in the service industry in Korea. The results confirm that mindfulness has a significant direct and indirect relationship with task performance. Improved resilience through mindfulness can be the basis for fostering customer-oriented behavior and deep acting, which sequentially enhance task performance. This study provides a comprehensive understanding of how mindfulness leads to improvements in task performance and highlights the significance of mindfulness for both customers and service employees. It also expands the existing knowledge of mindfulness by empirically integrating resilience, customer-oriented behavior, and deep acting, which have not been extensively studied in mindfulness research. The findings have practical implications from a managerial perspective, emphasizing the importance of mindfulness resources in the workplace.
本研究调查了正念影响任务绩效的具体途径，重点关注心理韧性、以客户为导向的行为和深度表演的顺序中介作用。采用结构方程模型分析从韩国服务业359名员工收集的数据。结果证实，正念与任务绩效存在显著的直接和间接关系。通过正念提高的韧性可以成为培养以客户为导向的行为和深度表演的基础，进而依次提高任务绩效。本研究全面理解了正念如何带来任务绩效的提升，并突出了正念对客户和服务员工的重要性。它还通过实证整合韧性、以客户为导向的行为和深度表演，扩展了现有的正念知识体系——这些在正念研究中尚未得到广泛研究。从管理角度来看，研究结果具有实际意义，强调了工作场所中正念资源 的重要性。
