Landman G B, Meade E D, Landman P F
Am J Dis Child. 1986 Nov;140(11):1197-8. doi: 10.1001/archpedi.1986.02140250123048.
Appointment keeping was studied at a hospital-based clinic that evaluated children with school problems. Interventions aimed at improving the "show rate" included telephone reminders and withholding appointments until a parental form had been returned. Results indicated that telephone reminders did not improve appointment keeping. Requiring parents to return forms prior to being given an appointment did significantly increase the show rate (88% vs 57%). This increase could not be attributed to a change in patients' socioeconomic status or race, which remained constant during the entire study period. This intervention also reduced the clinic's waiting period and increased the number of patients seen each month. Data indicated that requiring parents to fill out forms prior to being given appointments resulted in improving the show rate, reducing the waiting period, and increasing the number of patients seen each month.
在一家评估有学校问题儿童的医院诊所对预约就诊情况进行了研究。旨在提高“就诊率”的干预措施包括电话提醒以及在家长表格未返回之前暂不安排预约。结果表明，电话提醒并未提高预约就诊率。要求家长在获得预约之前返回表格确实显著提高了就诊率（88%对57%）。这种提高不能归因于患者社会经济地位或种族的变化，在整个研究期间这些因素保持不变。该干预措施还缩短了诊所的等待时间，并增加了每月就诊的患者数量。数据表明，要求家长在获得预约之前填写表格导致就诊率提高、等待时间缩短以及每月就诊患者数量增加。
