Nene Sanele E
Department of Nursing, Faculty of Health Sciences, University of Johannesburg, Johannesburg, South Africa.
Health SA. 2023 Aug 29;28:2120. doi: 10.4102/hsag.v28i0.2120. eCollection 2023.
Positive workplace relationships improve the quality of healthcare provided by promoting teamwork and ensuring that challenges are addressed amicably. Nurse managers, unit managers, nurses, doctors and union leaders are obligated to establish positive working relationships to deliver quality primary healthcare service to mine workers at the clinics of the mine. However, there are negative workplace relationships at the clinics of a specific mining company that affect the quality of service delivered.
The purpose of this study was to explore and describe the perceptions of primary healthcare nurse managers working in the mining industry on workplace relationships.
This study was conducted in mining primary healthcare clinics located in Gauteng province, in the West Rand.
A qualitative, exploratory, descriptive and contextual research design was adopted in this study. Individual interviews were conducted to collect data from the primary healthcare nurse managers, and data were analysed using thematic analysis. Trustworthiness measures and ethical principles were upheld in this study.
Three themes surfaced in this study: (1) negative perceptions of primary healthcare nurse managers on workplace relationships, (2) positive perceptions of primary healthcare nurse managers on workplace relationships and (3) building workplace relationships between primary healthcare nurse managers and union leaders.
Nurse managers had positive and negative perceptions on working relationships in this study. Negative workplace relationships should be prevented at all costs by resolving conflicts amicably.
Resolving of conflicts amicably to build positive workplace relationships.
积极的工作场所关系通过促进团队合作并确保友好地应对挑战来提高所提供医疗保健的质量。护士长、科室主任、护士、医生和工会领袖有义务建立积极的工作关系，以便在矿山诊所为矿工提供高质量的初级医疗服务。然而，某特定矿业公司的诊所存在负面的工作场所关系，影响了所提供服务的质量。
本研究的目的是探索并描述采矿业初级医疗护士长对工作场所关系的看法。
本研究在位于西兰德豪登省的矿山初级医疗诊所开展。
本研究采用定性、探索性、描述性和情境性研究设计。通过个人访谈从初级医疗护士长处收集数据，并使用主题分析法对数据进行分析。本研究秉持了可信度衡量标准和伦理原则。
本研究浮现出三个主题：（1）初级医疗护士长对工作场所关系的负面看法，（2）初级医疗护士长对工作场所关系的正面看法，以及（3）初级医疗护士长与工会领袖之间建立工作场所关系。
在本研究中，护士长对工作关系有正面和负面的看法。应不惜一切代价通过友好解决冲突来防止负面的工作场所关系。
友好解决冲突以建立积极的工作场所关系。
