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努力创造价值:为患者构建虚拟放射学咨询服务。

Striving to be of Value: Building a Virtual Radiology Consult Service for Patients.

机构信息

Department of Radiology, University of Pennsylvania Health System, Philadelphia, PA.

Department of Radiology, University of Pennsylvania Health System, Philadelphia, PA.

出版信息

Curr Probl Diagn Radiol. 2023 Nov-Dec;52(6):519-521. doi: 10.1067/j.cpradiol.2023.08.003. Epub 2023 Aug 25.

DOI:10.1067/j.cpradiol.2023.08.003
PMID:37690967
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC10592057/
Abstract

PURPOSE

Direct interactions between patients and diagnostic radiologists are uncommon, but recent medicolegal developments in the United States may increase patient interest in communicating directly with radiologists. Patient participation rates in prior attempts at direct radiology consultation vary widely in the literature. Our objective was to design and build a virtual radiology consult service for a subset of patients undergoing lung cancer screening CTs to enable communication between patients and radiologists regarding imaging results and radiology recommendations.

METHODS

Patients scheduled for lung cancer screening CTs were identified using a custom scheduling system and offered via text message a free 15-minute consultation with a radiologist to discuss the results.

RESULTS

Of 38 patients texted, 10 (26.3%) responded. Nine (90%) scheduled a consultation, but 5 (55.5%) subsequently cancelled. Of the remaining four, 3 (75%) attended their appointments, with an overall 3/38 (7.9%) text-to-consult conversation rate. The 3 consults averaged 18 (±8.2) minutes.

CONCLUSION

The recruitment rate for our virtual service was between the low rate of a prior phone consult line study and the high rate in consults integrated into another physician visit. Further research is needed to identify patients most interested in a radiology consultation and optimize consultation modality by patient population.

摘要

目的

患者与放射科医生之间的直接互动并不常见,但美国最近的医疗法律发展可能会增加患者与放射科医生直接沟通的兴趣。文献中先前尝试直接放射学咨询的患者参与率差异很大。我们的目的是为接受肺癌筛查 CT 的患者设计并建立一个虚拟放射学咨询服务,使患者和放射科医生能够就影像学结果和放射学建议进行交流。

方法

使用自定义预约系统识别接受肺癌筛查 CT 的患者,并通过短信向他们提供与放射科医生免费进行 15 分钟咨询的机会,以讨论结果。

结果

在被短信通知的 38 名患者中,有 10 名(26.3%)做出了回应。9 名(90%)预约了咨询,但 5 名(55.5%)随后取消了预约。在剩下的 4 名患者中,有 3 名(75%)参加了他们的预约,总体文本到咨询的对话率为 3/38(7.9%)。3 次咨询的平均时长为 18 分钟(±8.2 分钟)。

结论

我们的虚拟服务的招募率介于之前电话咨询线路研究的低参与率和整合到另一次医生就诊中的咨询的高参与率之间。需要进一步研究以确定最有兴趣进行放射学咨询的患者,并根据患者群体优化咨询模式。

相似文献

1
Striving to be of Value: Building a Virtual Radiology Consult Service for Patients.努力创造价值:为患者构建虚拟放射学咨询服务。
Curr Probl Diagn Radiol. 2023 Nov-Dec;52(6):519-521. doi: 10.1067/j.cpradiol.2023.08.003. Epub 2023 Aug 25.
2
Technology-Assisted Virtual Consultation for Medical Imaging.医学影像的技术辅助虚拟会诊
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The effect of direct referral for fast CT scan in early lung cancer detection in general practice. A clinical, cluster-randomised trial.在全科医疗中,直接转诊进行快速CT扫描对早期肺癌检测的效果。一项临床、整群随机试验。
Dan Med J. 2015 Mar;62(3).
4
Text Message Reminders Reduce Outpatient Radiology No-Shows But Do Not Improve Arrival Punctuality.短信提醒可减少门诊放射检查爽约情况,但不能提高准时到达率。
J Am Coll Radiol. 2017 Aug;14(8):1049-1054. doi: 10.1016/j.jacr.2017.04.016. Epub 2017 Jun 2.
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The Virtual Radiology Reading Room: Initial Perceptions of Referring Providers and Radiologists.虚拟放射学阅读室:转诊医生和放射科医生的初步看法。
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Screening for Lung Cancer: Communicating With Patients.肺癌筛查:与患者沟通。
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Impact on patient attitudes towards lung cancer screening and smoking cessation with radiology consultation: Pilot survey project.放射科咨询对肺癌筛查和戒烟患者态度的影响:试点调查项目。
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Fast and Frictionless: A Novel Approach to Radiology Appointment Scheduling Using a Mobile App and Recommendation Engine.快速流畅:使用移动应用程序和推荐引擎进行放射科预约安排的新方法。
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Mobile phone messaging reminders for attendance at healthcare appointments.用于提醒出席医疗预约的手机短信
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本文引用的文献

1
Patient-Friendly Radiology Reporting-Implementation and Outcomes.患者友好型放射学报告——实施与结果。
J Am Coll Radiol. 2022 Feb;19(2 Pt B):377-383. doi: 10.1016/j.jacr.2021.10.008.
2
Point-of-Care Virtual Radiology Consultations in Primary Care: A Feasibility Study of a New Model for Patient-Centered Care in Radiology.以患者为中心的放射学新模式:初级保健中即时虚拟放射学咨询的可行性研究。
J Am Coll Radiol. 2021 Sep;18(9):1239-1245. doi: 10.1016/j.jacr.2021.07.007. Epub 2021 Jul 20.
3
Early Impact of Pennsylvania Act 112 on Follow-up of Abnormal Imaging Findings.
J Am Coll Radiol. 2020 Dec;17(12):1676-1683. doi: 10.1016/j.jacr.2020.05.014. Epub 2020 Jun 21.
4
The voice of the radiologist: Enabling patients to speak directly to radiologists.放射科医生的声音:让患者能够直接与放射科医生对话。
Clin Imaging. 2020 May;61:84-89. doi: 10.1016/j.clinimag.2019.09.014. Epub 2019 Nov 28.
5
Direct communication between radiologists and patients following imaging examinations. Should radiologists rethink their patient care?影像检查后放射科医生与患者的直接沟通。放射科医生是否应该重新思考他们的患者护理方式?
Eur Radiol. 2019 Jan;29(1):224-231. doi: 10.1007/s00330-018-5503-2. Epub 2018 Jun 25.
6
What the Patient Wants: An Analysis of Radiology-Related Inquiries From a Web-Based Patient Portal.患者想要什么:对基于网络的患者门户中与放射学相关咨询的分析
J Am Coll Radiol. 2016 Nov;13(11):1311-1318. doi: 10.1016/j.jacr.2016.05.022. Epub 2016 Jul 19.
7
Patient Access to Online Radiology Reports: Frequency and Sociodemographic Characteristics Associated with Use.患者获取在线放射学报告的情况:使用频率及相关社会人口学特征
Acad Radiol. 2016 Sep;23(9):1162-9. doi: 10.1016/j.acra.2016.05.005. Epub 2016 Jun 7.
8
PORTER: a Prototype System for Patient-Oriented Radiology Reporting.PORTER:一个面向患者的放射学报告原型系统。
J Digit Imaging. 2016 Aug;29(4):450-4. doi: 10.1007/s10278-016-9864-2.
9
Creating a Patient-Centered Radiology Practice Through the Establishment of a Diagnostic Radiology Consultation Clinic.通过建立诊断放射学咨询诊所创建以患者为中心的放射学实践。
AJR Am J Roentgenol. 2015 Jul;205(1):95-9. doi: 10.2214/AJR.14.14165.
10
Access to Radiology Reports via an Online Patient Portal: Experiences of Referring Physicians and Patients.通过在线患者门户获取放射学报告:转诊医生和患者的体验
J Am Coll Radiol. 2015 Jun;12(6):582-6.e1. doi: 10.1016/j.jacr.2015.01.015.