Programa Associado de Pós-graduação em Fonoaudiologia, Universidade Federal do Rio Grande do Norte - UFRN - Natal (RN), Brasil.
Faculdade de Odontologia de Bauru - FOB, Universidade de São Paulo - USP - Bauru (SP), Brasil.
Codas. 2023 Sep 15;35(4):e20220149. doi: 10.1590/2317-1782/20232022149pt. eCollection 2023.
To evaluate the usability and satisfaction of users with the interface of the 'Agente Escuta' application, in addition to identifying problems and possibilities for improvement.
Descriptive exploratory translational study, characterized by a usability test with a quantitative and qualitative approach, subdivided into three stages: (I) prior evaluation of usability by 10 judges, including students, primary care professionals, professors and researchers in Information Technology and Speech Therapy; (II) evaluation of the application by the target audience, that is, community health agents from six municipalities in Rio Grande do Norte; (III) evaluation of the satisfaction of the agents who used the application in their work routine. The System Usability Scale and the Net Promoter Score were used, in addition to a qualitative evaluation of the opinions.
Usability was rated as excellent by judges, regardless of category. In the evaluation by community health agents, usability was considered good and there was no effect of the city of origin. It was found that the perception of the judges and the target audience were different, with a lower score for the participants in the second stage. However, most would give positive publicity to the product. The heuristic with the highest score was ease of memorization and participants in the third stage were interested in continuing to use the tool in practice, even after the end of the study.
The Agente Escuta prototype showed good usability and satisfaction and aspects that could be improved in future solutions were identified.
评估“Agente Escuta”应用程序界面的可用性和用户满意度，此外还确定了改进的问题和可能性。
描述性探索性翻译研究，具有定量和定性方法的可用性测试，分为三个阶段：（I）10 名评委对可用性进行预先评估，包括学生、初级保健专业人员、信息技术教授和言语治疗师；（II）目标受众对应用程序进行评估，即来自北里奥格兰德州六个城市的社区卫生工作者；（III）评估在工作常规中使用该应用程序的代理的满意度。使用了系统可用性量表和净推荐值，以及对意见的定性评估。
无论类别如何，法官都将可用性评为优秀。在社区卫生工作者的评估中，可用性被认为是好的，并且没有原籍城市的影响。发现法官和目标受众的看法不同，第二阶段的参与者得分较低。但是，大多数人会对产品进行正面宣传。具有最高得分的启发式方法是易于记忆，并且第三阶段的参与者有兴趣在实践中继续使用该工具，即使在研究结束后也是如此。
Agente Escuta 原型显示出良好的可用性和满意度，并确定了未来解决方案中可以改进的方面。
