Department of Radiology, Weill Cornell Medical Center, New York, New York.
Professor, Clinical Radiology, Executive Vice Chairman, Department of Radiology; Vice President, Weill Cornell Imaging at New York-Presbyterian, New York, New York.
J Am Coll Radiol. 2024 Jan;21(1):7-18. doi: 10.1016/j.jacr.2023.10.009. Epub 2023 Oct 18.
Patient-centered care is a model in which, by bringing the patient's perspective to the design and delivery of health care, we can better meet patients' needs, enhancing the quality of care. Patient-centered care requires finding ways to communicate effectively with a diverse patient population that has various levels of health literacy, cultural backgrounds, and unique needs and preferences. Moreover, multimedia resources have the potential to inform and educate patients promoting greater independence. In this review, we discuss the fundamentals of communication with the different modes used in radiology and the key elements of effective communication. Then, we highlight five opportunities along the continuum of care in the radiology practice in which we can improve communications to empower our patients and families and strengthen this partnership. Lastly, we discuss the importance on communication training of the workforce, optimizing and seamlessly integrating technology solutions into our workflows, and the need for patient feedback in the design and delivery of care.
以患者为中心的护理模式是一种通过将患者的视角融入医疗保健的设计和实施中，从而更好地满足患者需求、提高护理质量的模式。以患者为中心的护理需要找到与具有不同健康素养、文化背景和独特需求和偏好的多样化患者群体进行有效沟通的方法。此外，多媒体资源具有为患者提供信息和教育的潜力，从而促进更大的独立性。在这篇综述中，我们讨论了放射学中使用的不同模式的沟通基础，以及有效沟通的关键要素。然后，我们强调了放射科实践中连续护理过程中的五个机会，我们可以在这些机会中改善沟通，赋予患者和家属权力，并加强这种伙伴关系。最后，我们讨论了员工沟通培训的重要性、优化并将技术解决方案无缝集成到我们的工作流程中，以及在护理设计和实施中需要患者反馈的重要性。
