Torres-Reyes Erik David, Carranza-Guzmán Francisco Javier, Tamez-Rodríguez Abraham Rubén, Álvarez-Villalobos Neri Alejandro
Instituto Mexicano del Seguro Social, Unidad de Medicina Familiar Plus/UMAA No. 7, Departamento de Enseñanza. San Pedro Garza García, Nuevo León, México.
Rev Med Inst Mex Seguro Soc. 2023 Nov 6;61(6):759-766. doi: 10.5281/zenodo.10064307.
It is important to understand how consultation time relates to patient satisfaction, as these two variables have not been extensively studied together.
To determine the correlation between consultation time and patient satisfaction in primary care settings in Mexico.
Cross-sectional, observational, and analytical study that included patients over 18 years old. Time was measured using a stopwatch, and satisfaction was assessed using the Patient Doctor Relationship Questionnaire (PDRQ-9). The correlation between both variables was analyzed using the Spearman test, and multiple linear regression was employed to associate satisfaction with the consultation.
A total of 115 participants were included. The average consultation duration was 12.1 minutes, and 74% of patients reported that the consultation time was adequate. A weak positive correlation (p < 0.001, r = 0.38) was found between actual consultation time and satisfaction. Multiple linear regression demonstrated that for every minute increase in consultation time, level of satisfaction increased in 0.04 units (p = 0.001, CI95%: 0.016-0.063).
Most patients reported satisfaction with the duration of their medical consultation, and longer consultation times were associated with higher satisfaction levels.
了解会诊时间与患者满意度之间的关系很重要，因为这两个变量尚未被广泛地一起研究。
确定墨西哥基层医疗环境中会诊时间与患者满意度之间的相关性。
一项横断面、观察性分析研究，纳入了18岁以上的患者。使用秒表测量时间，使用医患关系问卷（PDRQ - 9）评估满意度。使用Spearman检验分析两个变量之间的相关性，并采用多元线性回归将满意度与会诊相关联。
共纳入115名参与者。平均会诊时长为12.1分钟，74%的患者报告会诊时间充足。实际会诊时间与满意度之间发现弱正相关（p < 0.001，r = 0.38）。多元线性回归表明，会诊时间每增加一分钟，满意度水平增加0.04个单位（p = 0.001，95%置信区间：0.016 - 0.063）。
大多数患者对其医疗会诊时长表示满意，且会诊时间越长，满意度水平越高。
