Nguyen Minh Hieu, Pojani Dorina, Nguyen-Phuoc Duy Quy, Nguyen Thi Binh
Faculty of Transport - Economics, University of Transport and Communications, No. 3 Cau Giay Street, Dong Da District, Hanoi, Vietnam.
School of Earth and Environmental Sciences, The University of Queensland, Brisbane, Australia.
Res Transp Bus Manag. 2023 Mar;47:100941. doi: 10.1016/j.rtbm.2022.100941. Epub 2022 Dec 20.
Notoriously precarious, hazardous, and stressful, delivery jobs became even more onerous and dangerous during the pandemic. In this study, set in Ho Chi Minh City, Vietnam, we applied Structural Equation Modelling to a large sample of primary data to measure delivery riders' intention to quit their jobs at the height of the pandemic. We found that job burnout was the key trigger to the intention to quit whereas the risk of Covid-19 infection did not directly affect this behavioral intention. Female riders, migrants, persons living with chronic diseases, and those who had seen their income decimated during the pandemic were more likely to want to quit their job. But if a mass of delivery drivers or riders had failed to show up for work, the last-mile delivery sector would have become paralysed, leaving individuals in various states of lockdown or isolation without food and supplies. As the sector is poised to retain its importance in the post-pandemic period, we recommend a number of approaches for both private companies and public policy makers to persuade riders to stay in their jobs. First and foremost, strategies to prevent and mitigate job burnout should be formulated.
送货工作向来不稳定、危险且压力大，在疫情期间变得更加艰巨和危险。在越南胡志明市进行的这项研究中，我们运用结构方程模型对大量原始数据进行分析，以衡量在疫情高峰期间送货骑手的辞职意愿。我们发现，职业倦怠是导致辞职意愿的关键因素，而感染新冠病毒的风险并未直接影响这一行为意图。女性骑手、移民、慢性病患者以及那些在疫情期间收入大幅减少的人更有可能想要辞职。但是，如果大量送货司机或骑手未能出勤工作，最后一英里配送行业将会陷入瘫痪，导致处于各种封锁或隔离状态的个人无法获得食物和物资。鉴于该行业在疫情后时期仍将保持重要性，我们为私营公司和公共政策制定者推荐了一些方法，以说服骑手继续留任。首先，应制定预防和减轻职业倦怠的策略。
