A typical element of the smart city's information and communication space is a 5G cluster, which is focused on serving both new and handover requests because it is an open system. In an ordinary 5G smart city cluster, Ultra-Reliable Low-Latency Communications (URLLC) and enhanced Mobile BroadBand (eMBB) traffic types prevail. The formation of an effective QoS policy for such an object (taking into account the potentially active slicing technology) is an urgent problem. As a baseline, this research considers a Quality of Service (QoS) policy with constraints for context-defined URLLC and eMBB classes of incoming requests. Evaluating the QoS policy instance defined within the framework of the basic concept requires the formalization of both a complete qualitative metric and a computationally efficient mathematical apparatus for its calculation. The article presents accurate and approximate methods of calculating such quality parameters as the probability of loss of typed requests and the utilization ratio of the communication resource, which depend on the implementation of the estimated QoS policy. At the same time, the original parametric space includes both fixed characteristics (amount of available communication resources, load according to request classes) and controlled characteristics due to the specifics of the implementation of the basic QoS concept. The paper empirically proves the adequacy of the presented mathematical apparatus for evaluating the QoS policy defined within the scope of the research. Also, in the proposed qualitative metric, a comparison of the author's concept with a parametrically close analogue (the well-known QoS policy scheme, which takes into account the phenomenon of reservation of communication resources), determined taking into account the reservation of communication resources, was made. The results of the comparison testify in favour of the superiority of the author's approach in the proposed metrics.