老年护理行业的工作满意度与监管：员工视角。

Job satisfaction and regulation in the aged care sector: staff perspectives.

机构信息

Health Behaviour Research Collaborative, School of Medicine and Public Health, College of Health and Wellbeing, University of Newcastle, Callaghan, NSW, 2308, Australia.

Priority Research Centre for Health Behaviour, University of Newcastle, Callaghan, NSW, 2308, Australia.

出版信息

BMC Health Serv Res. 2023 Dec 15;23(1):1421. doi: 10.1186/s12913-023-10472-0.

DOI:10.1186/s12913-023-10472-0

PMID:38102701

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC10722849/

Abstract

BACKGROUND

The quality of care provided in residential aged care facilities is largely dependent on the job satisfaction of employees and the organisational framework and systems that they provide care in. This study aimed to explore aged care staff perceptions of job satisfaction, regulation of the sector and the Royal Commission into Aged Care Quality and Safety.

METHODS

A cross-sectional survey conducted in 2019-early 2020 with staff employed in various roles at residential aged care services in Australia. The study specific survey collected views and experiences about working in the aged care sector as well as information about their role.

RESULTS

A total of 167 aged care staff completed the survey of which 71% worked in a direct care role. Most participants indicated they thought they were doing a worthwhile and important job (98%), were proud to work in the sector (94%) and found the job personally rewarding (94%). However, participants also reported feeling emotionally drained by the work (37%) and fatigued by having to face a day of work (30%). 72% of participants felt the Royal Commission would lead to improvements in the care provided to residents.

CONCLUSION

Aged care staff have an overall positive feeling towards their work. Additional support including increasing skills to deliver high-quality care, creating a supportive work environment to reduce job stressors and changes to the way the sector is regulated, are likely to lead to improved care.

摘要

背景

提供给养老院的护理质量在很大程度上取决于员工的工作满意度以及他们所提供护理的组织框架和系统。本研究旨在探讨老年护理人员对工作满意度、该行业的监管以及老年护理质量和安全皇家委员会的看法。

方法

这是一项于 2019 年至 2020 年初在澳大利亚养老院服务中从事各种角色的员工中进行的横断面调查。该研究专门的调查收集了有关在老年护理行业工作的意见和经验，以及他们角色的信息。

结果

共有 167 名老年护理人员完成了调查，其中 71%的人从事直接护理工作。大多数参与者表示，他们认为自己的工作有价值且重要（98%），为在该行业工作感到自豪（94%），并认为工作对他们个人有回报（94%）。然而，参与者还报告说，他们感到工作情绪疲惫（37%），每天都要面对工作感到疲惫不堪（30%）。72%的参与者认为皇家委员会将导致改善居民的护理。