探索牙科服务中患者满意度的预测因素：一项二次分析研究。
Exploring Predictors of Patient Satisfaction in Dental Services: A Secondary Analysis Study.
作者信息
Aldossary Mohammed S, Ismail Eman H, Almutawaa Mashael M, Alhajri Shahad M, Almuaddi Afnan M, El Dalatony Mervat M
机构信息
General Directorate of Research and Studies, Ministry of Health, Riyadh, Saudi Arabia.
Clinical Dental Science Department, College of Dentistry, Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia.
出版信息
Patient Prefer Adherence. 2023 Dec 12;17:3259-3263. doi: 10.2147/PPA.S433352. eCollection 2023.
PURPOSE
Understanding the factors that influence the level of patient satisfaction with dental services and identifying the strengths and weaknesses in dental clinics will subsequently increase patient satisfaction and contribute to improving dental care quality. This study aims to evaluate the variables that impact patients' satisfaction with dental services received in specialized dental care centers of the Ministry of Health in Saudi Arabia.
PATIENTS AND METHODS
Secondary data at the national level from a patient experience program were used in this study. Completed Press Ganey surveys submitted by patients during the first half of 2022 were included. The effect of the different domains (access to dental clinic, moving through dental visit and dentist) on the overall assessment rating of patient satisfaction was assessed using Pearson's correlation coefficient (r) and multiple linear regression models.
RESULTS
A total of 964 surveys were completed and subsequently analyzed. The overall assessment rate of patient satisfaction was 73.4%. All items of the domains showed highly significant correlation levels (P < 0.001). However, the Dentist domain exhibited the highest correlation with the overall assessment rate of patient satisfaction.
CONCLUSION
The dentist acts as the most significant predictor of patient satisfaction.
目的
了解影响患者对牙科服务满意度水平的因素，并找出牙科诊所的优势与不足，进而提高患者满意度并有助于提升牙科护理质量。本研究旨在评估影响沙特阿拉伯卫生部专业牙科护理中心患者对所接受牙科服务满意度的变量。
患者与方法
本研究使用了来自患者体验项目的国家层面二手数据。纳入了患者在2022年上半年提交的完整的Press Ganey调查问卷。使用Pearson相关系数（r）和多元线性回归模型评估不同领域（进入牙科诊所、就诊过程和牙医）对患者满意度总体评估评分的影响。
结果
共完成并随后分析了964份调查问卷。患者满意度总体评估率为73.4%。各领域的所有项目均显示出高度显著的相关水平（P < 0.001）。然而，“牙医”领域与患者满意度总体评估率的相关性最高。
结论
牙医是患者满意度最显著的预测因素。
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