Rodriguez Rodriguez Lucero, Bustamante Orellana Carlos E, Chiou Erin K, Huang Lixiao, Cooke Nancy, Kang Yun
Simon A. Levin Mathematical and Computational Modeling Sciences Center, Arizona State University, Tempe, AZ, United States.
Human Systems Engineering, Arizona State University, Mesa, AZ, United States.
Front Neuroergon. 2023 Jun 13;4:1171403. doi: 10.3389/fnrgo.2023.1171403. eCollection 2023.
Understanding how people trust autonomous systems is crucial to achieving better performance and safety in human-autonomy teaming. Trust in automation is a rich and complex process that has given rise to numerous measures and approaches aimed at comprehending and examining it. Although researchers have been developing models for understanding the dynamics of trust in automation for several decades, these models are primarily conceptual and often involve components that are difficult to measure. Mathematical models have emerged as powerful tools for gaining insightful knowledge about the dynamic processes of trust in automation. This paper provides an overview of various mathematical modeling approaches, their limitations, feasibility, and generalizability for trust dynamics in human-automation interaction contexts. Furthermore, this study proposes a novel and dynamic approach to model trust in automation, emphasizing the importance of incorporating different timescales into measurable components. Due to the complex nature of trust in automation, it is also suggested to combine machine learning and dynamic modeling approaches, as well as incorporating physiological data.
了解人们如何信任自主系统对于在人机协作中实现更好的性能和安全性至关重要。对自动化的信任是一个丰富而复杂的过程,这催生了许多旨在理解和检验它的措施和方法。尽管几十年来研究人员一直在开发用于理解自动化信任动态的模型,但这些模型主要是概念性的,并且往往涉及难以测量的组件。数学模型已成为获取有关自动化信任动态过程深刻见解的有力工具。本文概述了各种数学建模方法、它们的局限性、可行性以及在人机交互环境中信任动态的通用性。此外,本研究提出了一种新颖的动态方法来对自动化信任进行建模,强调将不同时间尺度纳入可测量组件的重要性。由于对自动化信任的复杂性质,还建议将机器学习和动态建模方法相结合,并纳入生理数据。