探索电话癌症信息和支持服务对来电者的重要服务特征：一项系统评价定性研究的方案。

Exploring important service characteristics of telephone cancer information and support services for callers: protocol for a systematic review of qualitative research.

机构信息

Deakin University, Geelong, Institute for Health Transformation, Deakin Health Economics, School of Health and Social Development, Faculty of Health, Victoria, Australia

Deakin University, Geelong, Institute for Health Transformation, Deakin Health Economics, School of Health and Social Development, Faculty of Health, Victoria, Australia.

出版信息

BMJ Open. 2024 Jan 31;14(1):e078399. doi: 10.1136/bmjopen-2023-078399.

DOI:10.1136/bmjopen-2023-078399

PMID:38296271

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC10831442/

Abstract

INTRODUCTION

As cancer incidence continues to rise, challenges remain in how to communicate accurate, timely information to people with cancer, their families and healthcare professionals. One option is to provide support and comprehensive, tailored information via a telephone cancer information and support service (CISS). This systematic review aims to summarise the service characteristics of telephone CISS and identify what aspects of services are important from callers' perspectives.

METHODS AND ANALYSIS

A comprehensive literature search will be conducted for articles published from database inception to 30 March 2023 (OVID MEDLINE, EMBASE, CINAHL, PsycINFO and SocINDEX). Published, peer-reviewed, articles reporting qualitative research on the service characteristics of telephone CISS important to callers in any language will be included. One researcher will complete the searches, two researchers will independently screen results for eligible studies and a third researcher will resolve any disagreement. A narrative and thematic synthesis of studies will be provided. Study characteristics will be independently extracted by one researcher and checked by a second. Included studies' methodological quality will be evaluated independently by two researchers using the 2022 Critical Appraisal Skills Programme Qualitative Studies Checklist. Grading of Recommendations Assessment, Development and Evaluation-Confidence in the Evidence from Reviews of Qualitative research tool will assess the confidence of the review findings.

ETHICS AND DISSEMINATION

Ethics approval is not required for this research as it is a planned systematic review of published literature. Findings will be presented at leading cancer, health economic and supportive care conferences, published in a peer-reviewed journal, and disseminated via websites and social media.

PROSPERO REGISTRATION NUMBER

CRD42023413897.

摘要

简介

随着癌症发病率的持续上升，如何向癌症患者、他们的家人和医疗保健专业人员准确、及时地传递信息仍然存在挑战。一种选择是通过电话癌症信息和支持服务（CISS）提供支持和全面、量身定制的信息。本系统评价旨在总结电话 CISS 的服务特征，并确定从呼叫者的角度来看，服务的哪些方面很重要。

方法和分析

将从数据库创建到 2023 年 3 月 30 日（OVID MEDLINE、EMBASE、CINAHL、PsycINFO 和 SocINDEX）对发表的文章进行全面文献检索。将纳入以任何语言报告对电话 CISS 的服务特征对呼叫者重要的定性研究的已发表同行评审文章。一位研究人员将完成搜索，两位研究人员将独立筛选符合条件的研究结果，第三位研究人员将解决任何分歧。将提供研究的叙述性和主题性综合。一位研究人员将独立提取研究特征，并由第二位研究人员进行检查。纳入研究的方法学质量将由两位研究人员使用 2022 年关键评估技能计划定性研究检查表独立评估。推荐评估、制定和评估 - 从定性研究的评论中对证据的信心工具将评估审查结果的置信度。