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在撒哈拉以南 11 个非洲国家开展疟疾服务质量推广培训和支持性监督:一项定性评估。

Outreach Training and Supportive Supervision for Quality Malaria Service Delivery: A Qualitative Evaluation in 11 Sub-Saharan African Countries.

机构信息

Tropical Health, Angers, France.

Tropical Health, New Orleans, Louisiana.

出版信息

Am J Trop Med Hyg. 2024 Feb 6;110(3_Suppl):20-34. doi: 10.4269/ajtmh.23-0316. Print 2024 Mar 5.

Abstract

Quality improvement of malaria services aims to ensure that more patients receive accurate diagnosis, appropriate treatment, and referral. The Outreach Training and Supportive Supervision Plus (OTSS+) approach seeks to improve health facility readiness and provider competency through onsite supportive supervision, troubleshooting, and on-the-job training. As part of a multicomponent evaluation, qualitative research was conducted to understand the value of the OTSS+ approach for malaria quality improvement. Semistructured key informant interviews, focus group discussions, and structured health facility-based interviews were used to gather stakeholder perspectives at subnational, national, and global levels. Data were collected globally and in 11 countries implementing OTSS+; in-depth data collection was done in four: Cameroon, Ghana, Niger, and Zambia. Study sites and participants were selected purposively. Verbatim transcripts were analyzed thematically, following the Framework approach. A total of 262 participants were included in the analysis; 98 (37.4%) were supervisees, 99 (37.8%) were supervisors, and 65 (24.8%) were other stakeholders. The OTSS+ approach was perceived to improve provider knowledge and skills in malaria service delivery and to improve data and supply management indirectly. Improvements were attributed to a combination of factors. Participants valued the relevance, adaptation, and digitization of supervision checklists; the quality and amount of contact with problem-solving supervisors; and the joint identification of problems and solutions, and development of action plans. Opportunities for improvement were digitized checklist refinement, assurance of a sufficient pool of supervisors, prioritization of health facilities, action plan dissemination and follow-up, and data review and use. The OTSS+ approach was perceived to be a useful quality improvement approach for malaria services.

摘要

提高疟疾服务质量的目的是确保更多患者得到准确的诊断、适当的治疗和转诊。外展培训和支持性监督加(OTSS+)方法旨在通过现场支持性监督、解决问题和在职培训,提高卫生机构的准备情况和服务提供者的能力。作为多方面评估的一部分,进行了定性研究,以了解 OTSS+方法在疟疾质量改进方面的价值。采用半结构式关键知情人访谈、焦点小组讨论和基于卫生机构的结构化访谈,在国家以下、国家和全球各级收集利益攸关方的观点。数据在全球和 11 个实施 OTSS+的国家收集;在四个国家(喀麦隆、加纳、尼日尔和赞比亚)进行了深入的数据收集。研究地点和参与者是有针对性选择的。逐字记录的转录本按照框架方法进行主题分析。共有 262 名参与者参与了分析;98 名(37.4%)是被监督者,99 名(37.8%)是监督者,65 名(24.8%)是其他利益攸关方。OTSS+方法被认为提高了疟疾服务提供方面的提供者知识和技能,并间接地改善了数据和供应管理。改进归因于多种因素。参与者重视监督检查表的相关性、适应性和数字化;与解决问题的监督者的接触质量和数量;以及共同确定问题和解决方案以及制定行动计划。改进的机会包括数字化检查表的细化、确保有足够数量的监督者、优先考虑卫生机构、行动计划的传播和后续行动、以及数据审查和使用。OTSS+方法被认为是一种有用的疟疾服务质量改进方法。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/55da/10919231/2084064cb0ed/ajtmh.23-0316f1.jpg

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