Chico Virgínia António Sande, Bauhofer Adilson Fernando Loforte, Bero Diocreciano Matias
Falcudade de Ciências de Saúde, Mestrado em Saúde Pública, Universidade Zambeze, Tete, Mozambique.
Direcção de Pesquisa, Departamento de Regulação e Promoção da Investigação em Saúde, Instituto Nacional de Saúde, Marracuene, Província de Maputo, Mozambique.
Patient Prefer Adherence. 2024 Mar 8;18:649-655. doi: 10.2147/PPA.S452321. eCollection 2024.
The quality of the health services offered are very important to guarantee access to quality health and promote well-being for all, at all ages, as recommended in the Sustainable Development Goals 2030. This study aims to assess the degree of satisfaction of users of the Occupational Health Service of the Tete Provincial Hospital. A cross-sectional study was conducted. The data was collected between September 15 and December 20, 2022, for 335 participants through a self-administered questionnaire. Descriptive statistics was used to describe the data. Overall satisfaction was 87.5% (293/335). Participants age, gender, marital status, and level of education were associated with overall satisfaction (p < 0.001). The factors that influence the satisfaction of users of the Occupational Health Service were the cleanliness of the hospital, opening hours, ease of care, speed and waiting time. The satisfaction of users of the Occupational Health Service of the Tete Provincial Hospital was high.
如《2030年可持续发展目标》所建议的那样，提供高质量的卫生服务对于确保人人都能获得优质医疗保健并促进各年龄段人群的福祉至关重要。本研究旨在评估太特省医院职业健康服务使用者的满意度。开展了一项横断面研究。于2022年9月15日至12月20日期间，通过自填式问卷收集了335名参与者的数据。采用描述性统计方法来描述数据。总体满意度为87.5%（293/335）。参与者的年龄、性别、婚姻状况和教育程度与总体满意度相关（p<0.001）。影响职业健康服务使用者满意度的因素包括医院清洁程度、开放时间、就医便利性、速度和等待时间。太特省医院职业健康服务使用者的满意度较高。
