Department of Otolaryngology - Head and Neck Surgery, University of California Irvine, Irvine, California, USA.
School of Medicine, Duke University, Durham, North Carolina, USA.
Head Neck. 2024 Oct;46(10):2508-2516. doi: 10.1002/hed.27743. Epub 2024 Mar 15.
We analyzed online rating scores and comments of head and neck surgeons to understand factors that contribute to higher ratings.
Numerical ratings and comments for American Head and Neck Society physicians were extracted from Healthgrades, Vitals, RateMDs, and Yelp, with narrative comments categorized based on content. Physician practice location, education, and residency training were also compiled.
Patient ratings were significantly higher with supportive staff and affable physician demeanor but showed significant drops with longer wait times and difficulties scheduling appointments or follow-ups. Physician education and postgraduate training did not significantly affect ratings.
Online ratings and comments correlated to modifiable factors in clinical practice and may be informative in understanding patient needs.
我们分析了头颈外科医生的在线评分和评论，以了解有助于提高评分的因素。
从 Healthgrades、Vitals、RateMDs 和 Yelp 中提取美国头颈学会医生的数字评分和评论，根据内容对评论进行分类。还编制了医生的执业地点、教育和住院医师培训情况。
有支持性工作人员和和蔼可亲的医生风度的患者评分显著更高，但等待时间较长、预约或随访困难则评分显著下降。医生的教育和研究生培训并没有显著影响评分。
在线评分和评论与临床实践中的可修改因素相关，可能有助于了解患者需求。
