Pea-Assounga Jean Baptiste Bernard, Yao Hongxing, Mulindwa Bahizire Grace, Bambi Prince Dorian Rivel, Nima Ngapey Jonathan Dior
School of Finance and Economics, Jiangsu University, Zhenjiang, 212013, PR China.
Faculty of Economics, Marien Ngouabi University, Brazzaville, Congo.
Heliyon. 2024 Feb 28;10(6):e27242. doi: 10.1016/j.heliyon.2024.e27242. eCollection 2024 Mar 30.
This research suggests a study model of determinants of investment decisions in the context of financial innovation. The paper considers the technology innovation dimension, which influences stakeholders' (customer and employee) satisfaction, bank performance, and investment decisions. This research aims to bridge the gap by analyzing the effect of the innovation component, financial innovation on investment decisions and considering the mediated link via stakeholders' satisfaction and the bank's performance as well as the moderating role of Internet security (IS) and utilizing data gathered from 575 banks' employees and customers in Congo. Employing Structural Equation Modelling to evaluate the hypotheses, the research obtains that: (1) financial innovation (FI) is negatively associated with investment decisions (ID), and positively related to employee satisfaction (ES), customer satisfaction (CS), and bank performance (BP). (2) BP, CS, ES, and IS are related significantly and positively to ID. (3) BP, CS, and employee satisfaction do mediate the relationship between FI and ID. (4) Internet security does not moderate the effect of FI on ID. The investigation emphasizes the role of financial innovation and Internet security in investment decision-making for the providers of financial innovation services. Certainly, it recommends that financial institutions should consider this as well as internet security in their investment decisions. This article contributes to financial literature and bank management by offering supporting theories and a framework that facilitates the identification of pertinent strategic resources and constructs.
本研究提出了一个金融创新背景下投资决策决定因素的研究模型。本文考虑了技术创新维度，其影响利益相关者（客户和员工）满意度、银行绩效和投资决策。本研究旨在通过分析创新要素即金融创新对投资决策的影响，并考虑通过利益相关者满意度和银行绩效的中介联系以及互联网安全（IS）的调节作用来弥合差距，同时利用从刚果575家银行的员工和客户收集的数据。运用结构方程模型来评估假设，研究得出：（1）金融创新（FI）与投资决策（ID）呈负相关，与员工满意度（ES）、客户满意度（CS）和银行绩效（BP）呈正相关。（2）BP、CS、ES和IS与ID显著正相关。（3）BP、CS和员工满意度确实在FI和ID之间起中介作用。（4）互联网安全并未调节FI对ID的影响。该调查强调了金融创新和互联网安全在金融创新服务提供者投资决策中的作用。当然，它建议金融机构在投资决策中应考虑这一点以及互联网安全。本文通过提供支持理论和一个有助于识别相关战略资源和构建要素的框架，为金融文献和银行管理做出了贡献。
