Xie Xiaoxia, Tu Yulu, Huang Chienchung
Research Institute of Social Development, Southwestern University of Finance and Economics, Chengdu, China.
Faculty of International Studies, Southwestern University of Finance and Economics, Chengdu, China.
Front Psychol. 2024 Mar 19;15:1339604. doi: 10.3389/fpsyg.2024.1339604. eCollection 2024.
This study examined the relationship between intercultural communication competence (ICC) and job burnout, as well as the mediating effects of job stress, using data collected from employees ( = 1,064) from a Chinese multinational corporation in Brunei. Through regression analysis and mediation effect tests, we found that ICC was negatively associated with job burnout (β = -0.19, < 0.001) and job stress (β = -0.08, < 0.001). Job stress was positively associated with job burnout (β = 0.65, < 0.001). Job stress played a partial mediating role between ICC and job burnout. The total effect of ICC on job burnout was -0.19, the direct effect was -0.14, and the indirect effect of ICC via job stress was -0.05. The findings call for ICC training for employees in multinational corporations.
本研究利用从文莱一家中国跨国公司的员工（n = 1064）收集的数据，考察了跨文化交际能力（ICC）与职业倦怠之间的关系，以及工作压力的中介作用。通过回归分析和中介效应检验，我们发现ICC与职业倦怠（β = -0.19，p < 0.001）和工作压力（β = -0.08，p < 0.001）呈负相关。工作压力与职业倦怠呈正相关（β = 0.65，p < 0.001）。工作压力在ICC和职业倦怠之间起部分中介作用。ICC对职业倦怠的总效应为-0.19，直接效应为-0.14，ICC通过工作压力的间接效应为-0.05。研究结果呼吁对跨国公司员工进行ICC培训。
