BC Renal, Vancouver, British Columbia, Canada.
Providence Health Care, Vancouver, British Columbia, Canada.
Healthc Manage Forum. 2024 Jul;37(4):268-275. doi: 10.1177/08404704241239864. Epub 2024 Apr 3.
Patient and family engagement is crucial for a responsive health system and improves patient outcomes. However, few practical resources for purposeful engagement are available to health leaders. Over the past five years, BC Renal, the provincial kidney care network in British Columbia, developed, operationalized, and implemented a framework to enable meaningful patient and family engagement. An advisory committee, comprising patient partners and representatives from health authorities and the community, directs the outreach, resource development, and evaluation of patient and family engagement at BC Renal. Here, we describe how our network-wide patient engagement strategy was developed and expanded upon, and the progress so far. A 2022 survey reports that 95% were satisfied with the engagement opportunities, and narrative feedback suggests network members continue to adopt practical ways to collaborate more effectively. Health leaders, patient partners, and others continue to align operational and strategic activities to advance culture change in kidney care provincially.
患者和家属的参与对于一个有响应能力的医疗系统至关重要，可以改善患者的治疗效果。然而，医疗领导者可用的有针对性的参与实用资源却很少。在过去的五年中，不列颠哥伦比亚省肾脏中心（BC Renal）作为该省的肾脏护理网络，制定、实施并实施了一个框架，以实现有意义的患者和家属参与。一个由患者伙伴以及来自卫生当局和社区的代表组成的顾问委员会，指导着 BC Renal 的外展、资源开发和患者及家属参与的评估。在这里，我们描述了我们的网络范围的患者参与策略是如何制定和扩展的，以及迄今为止取得的进展。2022 年的一项调查报告称，95%的人对参与机会感到满意，而且叙事反馈表明，网络成员继续采用切实可行的方法，以更有效地合作。医疗领导者、患者伙伴和其他各方继续协调运营和战略活动，以在全省范围内推进肾脏护理方面的文化变革。
