Corah N L, O'Shea R M, Ayer W A
J Am Dent Assoc. 1985 May;110(5):734-6. doi: 10.14219/jada.archive.1985.0427.
Dentists participating in a health screening at the 1983 ADA annual session were asked to complete a brief questionnaire concerning their attitudes and methods of managing anxious patients. Most dentists see patient fear as an extremely important dimension of their practice and believe it to be the most important impediment to patient satisfaction. Behavioral methods such as "talking" appear to be the most frequently used methods of dealing with fearful patients. Finally, most dentists appear to learn their behavioral management methods through informal means.
参加1983年美国牙科协会年会健康筛查的牙医被要求填写一份简短问卷，内容涉及他们对焦虑患者的态度及管理方法。大多数牙医将患者恐惧视为其执业中极为重要的方面，并认为这是影响患者满意度的最重要障碍。诸如“交谈”等行为方法似乎是处理恐惧患者最常用的方法。最后，大多数牙医似乎是通过非正式途径学习他们的行为管理方法的。
