O'Shea R M, Corah N L, Ayer W A
J Am Dent Assoc. 1986 Jun;112(6):851-4. doi: 10.14219/jada.archive.1986.0098.
Dentists participating in a health screening at the 1984 annual session completed a brief questionnaire concerning patient turnover. In most dentists' opinions, patients more frequently leave a practice for reasons independent of the practice: they change residences and jobs. Patients' dissatisfaction with how they are treated, with the quality of care, and with pain and anxiety control also are believed to be among the factors "pushing" away patients. Lay referral is the major source of new patients, together with general community reputation and practice location.
参加1984年年会健康筛查的牙医填写了一份关于患者周转率的简短问卷。在大多数牙医看来，患者更常因与诊所无关的原因离开诊所：他们更换了住所和工作。患者对治疗方式、护理质量以及疼痛和焦虑控制的不满也被认为是导致患者“流失”的因素之一。患者推荐是新患者的主要来源，此外还有诊所的整体社区声誉和地理位置。
