School of Public Health, The University of Queensland, Brisbane, Australia.
College of Medicine and Health Sciences, Bahir Dar University, Bahir Dar, Ethiopia.
BMC Health Serv Res. 2024 Apr 19;24(1):487. doi: 10.1186/s12913-024-10828-0.
BACKGROUND: The growing adoption of continuous quality improvement (CQI) initiatives in healthcare has generated a surge in research interest to gain a deeper understanding of CQI. However, comprehensive evidence regarding the diverse facets of CQI in healthcare has been limited. Our review sought to comprehensively grasp the conceptualization and principles of CQI, explore existing models and tools, analyze barriers and facilitators, and investigate its overall impacts. METHODS: This qualitative scoping review was conducted using Arksey and O'Malley's methodological framework. We searched articles in PubMed, Web of Science, Scopus, and EMBASE databases. In addition, we accessed articles from Google Scholar. We used mixed-method analysis, including qualitative content analysis and quantitative descriptive for quantitative findings to summarize findings and PRISMA extension for scoping reviews (PRISMA-ScR) framework to report the overall works. RESULTS: A total of 87 articles, which covered 14 CQI models, were included in the review. While 19 tools were used for CQI models and initiatives, Plan-Do-Study/Check-Act cycle was the commonly employed model to understand the CQI implementation process. The main reported purposes of using CQI, as its positive impact, are to improve the structure of the health system (e.g., leadership, health workforce, health technology use, supplies, and costs), enhance healthcare delivery processes and outputs (e.g., care coordination and linkages, satisfaction, accessibility, continuity of care, safety, and efficiency), and improve treatment outcome (reduce morbidity and mortality). The implementation of CQI is not without challenges. There are cultural (i.e., resistance/reluctance to quality-focused culture and fear of blame or punishment), technical, structural (related to organizational structure, processes, and systems), and strategic (inadequate planning and inappropriate goals) related barriers that were commonly reported during the implementation of CQI. CONCLUSIONS: Implementing CQI initiatives necessitates thoroughly comprehending key principles such as teamwork and timeline. To effectively address challenges, it's crucial to identify obstacles and implement optimal interventions proactively. Healthcare professionals and leaders need to be mentally equipped and cognizant of the significant role CQI initiatives play in achieving purposes for quality of care.
背景:医疗保健领域不断采用持续质量改进(CQI)措施,这促使人们对 CQI 有了更深入的研究兴趣。然而,关于医疗保健中 CQI 各个方面的综合证据一直有限。我们的综述旨在全面掌握 CQI 的概念和原则,探索现有的模型和工具,分析障碍和促进因素,并调查其总体影响。
方法:本研究采用 Arksey 和 O'Malley 的方法学框架进行定性范围综述。我们在 PubMed、Web of Science、Scopus 和 EMBASE 数据库中检索文章,并从 Google Scholar 访问文章。我们使用混合方法分析,包括定性内容分析和定量描述,对定量结果进行总结,并使用 PRISMA-ScR 框架报告综述的总体工作。
结果:综述共纳入 87 篇文章,涵盖 14 个 CQI 模型。虽然有 19 个工具用于 CQI 模型和计划,但 Plan-Do-Study/Check-Act 循环是用于理解 CQI 实施过程的常用模型。报告的使用 CQI 的主要目的是作为其积极影响之一,是改善卫生系统的结构(如领导力、卫生人力、卫生技术的使用、供应和成本),提高医疗服务提供过程和产出(如护理协调和联系、满意度、可及性、连续性、安全性和效率),并改善治疗结果(降低发病率和死亡率)。CQI 的实施并非没有挑战。在实施 CQI 时,常见的障碍包括文化方面(即对以质量为重点的文化的抵制/不情愿,以及对责备或惩罚的恐惧)、技术方面、结构方面(与组织结构、流程和系统有关)和战略方面(计划不足和目标不适当)。
结论:实施 CQI 措施需要彻底理解团队合作和时间安排等关键原则。为了有效应对挑战,必须主动识别障碍并实施最佳干预措施。医疗保健专业人员和领导者需要具备相应的心理准备,并认识到 CQI 措施在实现护理质量目标方面的重要作用。
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