Department of Psychiatry and Behavioral Health, Houston Methodist, Houston, TX.
Houston Methodist Academic Institute, Houston Methodist Research Institute, Department of Medicine, Houston Methodist, Houston, TX.
J Psychiatr Pract. 2024 May 1;30(3):192-199. doi: 10.1097/PRA.0000000000000782.
Health care workers experience high rates of burnout and psychiatric distress. A large health care system in the southwest United States developed a comprehensive mental health service model for employees. Services offered range from traditional benefits (eg, Employee Assistance Program), resiliency and well-being initiatives, and innovative technology solutions, to access to peer support services for professional practice issues. The latest innovation in services is a free, self-insured outpatient mental health clinic designed exclusively for health care workers and their dependents. In this article, the authors describe the development of expanded mental health programming for health care workers and discuss how this unique service model proactively reduces common barriers to the receipt of high-quality care. This approach to caring for the workforce may serve as a model for other health care organizations across the United States. By providing mental health support to employees, health care organizations are mitigating the risk of burnout and related consequences to the system.
医护人员经历着高比率的职业倦怠和精神困扰。美国西南部的一个大型医疗保健系统为员工开发了一种综合性的心理健康服务模式。所提供的服务范围从传统福利（例如，员工援助计划）、弹性和健康计划，到创新的技术解决方案，再到获得同行支持服务以解决专业实践问题。服务的最新创新是一个免费的、自我保险的门诊心理健康诊所，专为医护人员及其家属设计。在本文中，作者描述了为医护人员扩大心理健康计划的开发，并讨论了这种独特的服务模式如何主动减少获得高质量护理的常见障碍。这种照顾员工的方法可以作为美国其他医疗保健组织的一个模式。通过为员工提供心理健康支持，医疗保健组织降低了员工倦怠和相关后果对系统的风险。
