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The effect of new e-commerce platform's OSC promotion on consumer cognition: from cognitive legitimacy and cognitive psychology perspective.

作者信息

Yu Deng, Wei Han, Xuefeng Zhang, Zhongxuan Huang, Yijun Zhang

机构信息

School of Management, Southwest University of Political Science and Law, Chongqing, China.

出版信息

Front Hum Neurosci. 2024 May 30;18:1380259. doi: 10.3389/fnhum.2024.1380259. eCollection 2024.


DOI:10.3389/fnhum.2024.1380259
PMID:38873655
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11169696/
Abstract

INTRODUCTION: In the realm of emerging e-commerce platforms, the influence of online shopping events, specifically online carnival promotions (OSC), on consumer behavior is a significant area of interest.This paper delves into the effects of such promotions on consumer perceptions, a topic that has not been extensively explored in academic research. METHODS: To investigate this phenomenon, two distinct studies were conducted. The first study employed a questionnaire-based experiment involving 220 participants, divided into two groups. The first study examined the mediating role of cognitive legitimacy in the relationship between OSC events organized by new e-commerce platforms and the perceptions of consumers. The second study utilized an event-related potentials (ERPs) experiment with 33 participants to explore the differences in consumer perceptions between OSC promotions and general promotions by new e-commerce platforms. This study measured the brain's response to promotional stimuli to gain insights into the cognitive processes involved. RESULTS: The first study yielded results that suggest OSC activities can facilitate the establishment of cognitive legitimacy for new e-commerce platforms. This, in turn, was found to be associated with an increase in positive purchase intentions among consumers. In the second study, the ERPs data indicated that exposure to OSC promotional materials elicited larger P2 and N2 ERP components when participants were presented with the logo of a new e-commerce platform. This was in contrast to the response to general promotional materials, suggesting a heightened cognitive and perceptual engagement with OSC promotions. DISCUSSION: The findings from both studies collectively imply that OSC promotions have a distinct impact on consumer perceptions and cognitive processes. The implicit memory triggered by these promotions appears to influence the identification of new platforms and the mechanisms of cognitive control during online shopping. This, in turn, may have implications for explicit consumer behavior, suggesting that OSC promotions could be a powerful tool for shaping consumer attitudes and behaviors in the e-commerce space. The results underscore the importance of understanding the nuances of consumer engagement with new e-commerce platforms and the role of promotional strategies in fostering a positive brand image and consumer loyalty.

摘要
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/e587b03e3ce0/fnhum-18-1380259-g005.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/f1db390ece6c/fnhum-18-1380259-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/4f7f187c091a/fnhum-18-1380259-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/1d5af8449583/fnhum-18-1380259-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/9b87002bbd3c/fnhum-18-1380259-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/e587b03e3ce0/fnhum-18-1380259-g005.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/f1db390ece6c/fnhum-18-1380259-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/4f7f187c091a/fnhum-18-1380259-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/1d5af8449583/fnhum-18-1380259-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/9b87002bbd3c/fnhum-18-1380259-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d082/11169696/e587b03e3ce0/fnhum-18-1380259-g005.jpg

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本文引用的文献

[1]
Exploration of public stereotypes of supply-and-demand characteristics of recycled water infrastructure - Evidence from an event-related potential experiment in Xi'an, China.

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How robust is the relationship between neural processing speed and cognitive abilities?

Psychophysiology. 2023-2

[3]
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Front Psychol. 2022-3-30

[4]
Recognition of Consumer Preference by Analysis and Classification EEG Signals.

Front Hum Neurosci. 2021-1-13

[5]
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BMC Neurosci. 2013-11-23

[6]
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Int J Psychophysiol. 2013-8-16

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Nat Rev Neurosci. 2010-3-3

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Neuropsychologia. 2009-1

[9]
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Neurology. 2008-7-22

[10]
Influence of cognitive control and mismatch on the N2 component of the ERP: a review.

Psychophysiology. 2008-1

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