Talevski Jason, Semciw Adam I, Boyd James H, Jessup Rebecca L, Miller Suzanne M, Hutton Jennie, Lawrence Joanna, Sher Loren
Victorian Virtual Emergency Department The Northern Hospital Northern Health Melbourne Victoria Australia.
School of Psychology and Public Health La Trobe University Melbourne Victoria Australia.
J Am Coll Emerg Physicians Open. 2024 Jul 25;5(4):e13231. doi: 10.1002/emp2.13231. eCollection 2024 Aug.
Emergency department (ED) overcrowding remains a persistent challenge in global public health, leading to detrimental outcomes for patients and healthcare professionals. Traditional approaches to improve this issue have been insufficient, prompting exploration of novel strategies such as virtual care interventions. Our team developed the first comprehensive statewide virtual ED in Australia, the Victorian Virtual Emergency Department, offering an alternative to in-person care for non-life-threatening emergencies. Here, we present the development and ongoing refinement of this pioneering virtual care service, aiming to provide insights for hospital administrators and policymakers seeking to implement patient-centric care solutions worldwide. By sharing our model of care, we hope to guide further work toward addressing the global problem of over crowded EDs.
急诊科过度拥挤仍然是全球公共卫生领域持续存在的挑战，给患者和医护人员带来了有害后果。改善这一问题的传统方法并不充分，促使人们探索虚拟护理干预等新策略。我们的团队在澳大利亚开发了首个全州范围的综合性虚拟急诊科——维多利亚虚拟急诊科，为非危及生命的紧急情况提供了面对面护理的替代方案。在此，我们介绍这项开创性虚拟护理服务的开发和持续完善情况，旨在为寻求在全球范围内实施以患者为中心的护理解决方案的医院管理人员和政策制定者提供见解。通过分享我们的护理模式，我们希望为进一步解决急诊科过度拥挤这一全球问题的工作提供指导。
