Department of Nursing Management, Faculty of Health Sciences, Balikesir University, Balıkesir, Turkey.
Department of Pediatric Nursing, Faculty of Health Sciences, Balikesir University, Balıkesir, Turkey.
Nurs Health Sci. 2024 Sep;26(3):e13149. doi: 10.1111/nhs.13149.
Missed nursing care is a global health problem that can have negative consequences for patients, nurses, and healthcare institutions. The purpose of the research is to determine the relationship of missed nursing care with patients' trust in nurses and satisfaction with care. A descriptive and cross-sectional study was conducted with 350 patients treated at the cardiology clinic of a university hospital. Data were collected using the MISSCARE Survey-Patient, the Trust in Nurses Scale (TNS), and the Newcastle Satisfaction with Nursing Scale (NSNS). There was a strong positive relationship between trust in nursing and satisfaction with care. Additionally, missed care in communication and basic care had a negative relationship with trust in nursing and satisfaction with care (p < 0.001). The multiple linear regression analysis revealed that the communication subscale score was the best negative predictor of trust in nurses and satisfaction with care. The results of this research indicate a deficiency in adequately addressing all nursing care activities. The failure to meet nurse-patient communication needs is the most important missed care factor that negatively affects satisfaction with care and trust in nurses.
护理缺失是一个全球性的健康问题，可能会对患者、护士和医疗机构产生负面影响。本研究旨在确定护理缺失与患者对护士的信任和对护理的满意度之间的关系。这是一项描述性和横断面研究，共纳入了 350 名在一所大学医院心内科接受治疗的患者。使用 MISSCARE 调查-患者版、护士信任量表（TNS）和纽卡斯尔护理满意度量表（NSNS）收集数据。护士信任与护理满意度之间存在强正相关。此外，沟通和基础护理方面的护理缺失与护士信任和护理满意度呈负相关（p<0.001）。多元线性回归分析显示，沟通分量表得分是护士信任和护理满意度的最佳负性预测因子。本研究结果表明，所有护理活动的提供都存在不足。未能满足护患沟通需求是导致对护理满意度和护士信任产生负面影响的最重要的护理缺失因素。
