评估 COVID-19 大流行期间的患者满意度和医疗服务提供情况：来自印度查谟和克什米尔的见解。
Assessing patient satisfaction and healthcare delivery amidst the COVID-19 pandemic: insights from Jammu and Kashmir, India.
机构信息
Arunima Koul, Laboratory of Disease Dynamics & Molecular Epidemiology, Amity Institute of Public Health, Amity University, Noida, India.
Amity Institute of Public Health, Amity University, Noida, India.
出版信息
BMC Public Health. 2024 Aug 1;24(1):2082. doi: 10.1186/s12889-024-18986-w.
INTRODUCTION
Amidst the challenges posed by Covid-19, assessing healthcare quality in India is crucial, particularly through patient satisfaction levels.
METHODOLOGY
A cross-sectional survey of 277 participants in Jammu and Kashmir was conducted, utilizing a semi-structured questionnaire and PSQ-18. Data analysis was performed using SPSS (v25) including Chi-Square tests and Descriptive analysis.
RESULTS
Out of 277 participants, 70.8% expressed high satisfaction with medical care. Majority (70%) agreed that doctors explained medical tests well. Additionally, 70% strongly agreed that their doctor's office was well-equipped. Dissatisfaction factors were notably low. Significant associations were found between age and alcohol use (p = 0.041), gender and alcohol use (p = 0.007), gender and tobacco use (p = 0.032), and education level and vaccination (p = 0.001).
CONCLUSION
The study highlights high patient satisfaction during the pandemic. Improving accessibility and quality of primary healthcare and community centres is essential to meet patient needs effectively.
简介
在新冠疫情带来的挑战中，评估印度的医疗保健质量至关重要，特别是通过患者满意度水平来评估。
方法
在查谟和克什米尔地区对 277 名参与者进行了横断面调查，使用半结构式问卷和 PSQ-18 进行调查。使用 SPSS（v25）进行数据分析，包括卡方检验和描述性分析。
结果
在 277 名参与者中，有 70.8%对医疗护理表示高度满意。大多数人（70%）认为医生很好地解释了医疗检查。此外，有 70%的人强烈认为他们的医生办公室设备齐全。不满意的因素明显较低。年龄和饮酒（p=0.041）、性别和饮酒（p=0.007）、性别和吸烟（p=0.032）以及教育水平和疫苗接种（p=0.001）之间存在显著关联。
结论
该研究强调了大流行期间患者满意度较高。改善初级保健和社区中心的可及性和质量对于有效满足患者需求至关重要。
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