Department of Psychology, Work and Organizational Psychology, Bielefeld University, Universitätsstr. 25, 33615, Bielefeld, Germany.
Sci Rep. 2024 Aug 13;14(1):18807. doi: 10.1038/s41598-024-69786-6.
Virtual meetings are widespread in organizations despite being perceived as fatiguing; a phenomenon also known as Zoom fatigue. Research suggests that Zoom fatigue is stronger when the camera is on, potentially influencing individuals to conform to majority opinions during professional online meetings. Two preregistered studies were conducted to explore the relationships between camera use, Zoom fatigue, social presence, and conformity. Study 1 involved 287 participants describing a professional online meeting in terms of the content discussed as well as the study variables. Study 2 involved 64 participants in an experimentally manipulated online meeting (camera on vs. off), focusing on a personnel selection task. We measured how many times participants changed their answers to match the majority and how this was related to Zoom fatigue and self-reported conformity. Results from both studies indicated that camera use was not related to either conformity or Zoom fatigue. Despite not finding the presumed mediation effect, the studies showed a clear link between fatigue and conformity. The results explain the emergence of conformity in online meetings and provide practical information for the design of video conferences.
虚拟会议在组织中很普遍,尽管人们认为它们会让人感到疲劳;这种现象也被称为“Zoom 疲劳”。研究表明,当摄像头打开时,“Zoom 疲劳”会更强烈,这可能会影响个人在专业的在线会议中迎合多数意见。进行了两项预先注册的研究,以探讨摄像头使用、“Zoom 疲劳”、社交存在感和从众之间的关系。研究 1 涉及 287 名参与者,他们根据所讨论的内容以及研究变量来描述一次专业的在线会议。研究 2 涉及 64 名参与者在一个实验性操纵的在线会议(摄像头开/关)中,重点关注人员选拔任务。我们测量了参与者有多少次改变答案以与多数人保持一致,以及这与“Zoom 疲劳”和自我报告的从众行为有何关联。两项研究的结果都表明,摄像头的使用与从众或“Zoom 疲劳”都没有关系。尽管没有发现预期的中介效应,但这些研究清楚地表明了疲劳感和从众行为之间的联系。研究结果解释了在线会议中从众行为的出现,并为视频会议的设计提供了实用信息。