Belin Bryana, Aron Ishi, Bhagat Shyam, Fornari Alice, Ahuja Taranjeet K
Northwell, New Hyde Park, NY.
Zucker School of Medicine at Hofstra/Northwell, Hempstead, NY.
J Patient Exp. 2024 Aug 16;11:23743735241272167. doi: 10.1177/23743735241272167. eCollection 2024.
Rates of burnout and compassion fatigue in healthcare professionals have remained high since the beginning of the pandemic with adverse implications for patient care. Tell Me More (TMM) is a tool licensed by the Gold Foundation, which was created with the purpose of helping patients, caregivers, and hospital staff to connect with each other on a humanistic level. Research has shown the benefits of the TMM with students and anecdotally with patients. This mixed-method study, which consisted of surveys and semistructured interviews with healthcare professionals (n = 72), sought out to understand the impact of implementation of TMM on a hospital floor. Surveys were distributed before and after the occurrence of TMM with interviews only occurring afterward. Three out of 8 survey items were found to be significant. Content analysis from interviews generated 4 themes from participants which included "Connectedness to Patient," "Separation of Person and Illness," "Communication with Patient's Support Network," and "Connectedness with Non-Verbal Patients." TMM is a useful tool for strengthening provider-patient relationships in hospital settings and may therefore lessen compassion fatigue and burnout.
自疫情开始以来，医疗保健专业人员的职业倦怠和同情疲劳率一直居高不下，这对患者护理产生了不利影响。“告诉我更多”（Tell Me More，TMM）是一项获得戈尔德基金会授权的工具，其创建目的是帮助患者、护理人员和医院工作人员在人文层面上相互联系。研究表明，TMM对学生有益，并且在患者中也有一些实例证明其益处。这项混合方法研究包括对医疗保健专业人员（n = 72）进行的调查和半结构化访谈，旨在了解在医院病房实施TMM的影响。在TMM实施前后分发了调查问卷，访谈仅在实施后进行。发现8个调查项目中有3个具有显著性。访谈的内容分析从参与者中产生了4个主题，包括“与患者的联系”、“人与疾病的分离”、“与患者支持网络的沟通”以及“与非语言患者的联系”。TMM是加强医院环境中医患关系的有用工具，因此可能会减轻同情疲劳和职业倦怠。
