Guo Jinguang, Zhang Hanqi
School of Public Administration, Dongbei University of Finance and Economics, NO.217 Jianshan Street, Shahekou District, Dalian City, Liaoning Province, China.
Heliyon. 2024 Aug 2;10(15):e35482. doi: 10.1016/j.heliyon.2024.e35482. eCollection 2024 Aug 15.
This study explores the relationship between government and citizen in the digital age and proposes a specific path to realize the value co-creation of government and citizen in the digital age. Quantitative analysis of 40 policy texts on "digital government construction" of 30 provincial and municipal governments in China before November 2022 was conducted using NVivo12. The case of Minsheng Cloud revealed that provincial and municipal government departments have not paid sufficient attention to citizen participation. Furthermore, citizens' participation ability and enthusiasm are not high. The study found that in the process of strengthening the construction of digital government, "government optimisation", "citizen participation", "governance guarantee", "data governance" and "government digitization" are the key elements. We discuss the feasibility, necessity and coupling of the value co-creation theory to establish the benign interaction between government and citizens and realize co-creation. We find that the "DART" model can be co-created based on value, and that the continuous Improving the four aspects of "dialogue", "access", "transparency" and "risk assessment" will undoubtedly help realize the value co-creation of government and citizens in the digital era, and form a governance pattern of co-construction and sharing. It is therefore of great significance to promote the government's digital construction and digital governance capability to accelerate the construction of digital China and promote the modernisation of the national governance system and governance capability.
本研究探讨了数字时代政府与公民之间的关系，并提出了实现数字时代政府与公民价值共创的具体路径。运用NVivo12对2022年11月前中国30个省级和市级政府的40篇关于“数字政府建设”的政策文本进行了定量分析。民生云的案例表明，省级和市级政府部门对公民参与的重视程度不够。此外，公民的参与能力和积极性不高。研究发现，在加强数字政府建设的过程中，“政府优化”“公民参与”“治理保障”“数据治理”和“政府数字化”是关键要素。我们讨论了价值共创理论的可行性、必要性和耦合性，以建立政府与公民之间的良性互动并实现共创。我们发现，可以基于价值共创“DART”模型，持续改进“对话”“接入”“透明度”和“风险评估”这四个方面无疑将有助于实现数字时代政府与公民的价值共创，并形成共建共享的治理格局。因此，提升政府数字建设和数字治理能力，对于加快数字中国建设、推进国家治理体系和治理能力现代化具有重要意义。
