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心胜于物:正念作为应对职场不文明行为的缓冲因素

Mind over matter: mindfulness as a buffer against workplace incivility.

作者信息

Huseynova Gonchakhanim, İslamoğlu Mehmet

机构信息

Faculty of Business and Economics, Eastern Mediterranean University, Gazimagusa, Türkiye.

出版信息

Front Psychol. 2024 Aug 14;15:1409326. doi: 10.3389/fpsyg.2024.1409326. eCollection 2024.

DOI:10.3389/fpsyg.2024.1409326
PMID:39205969
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11349638/
Abstract

This study examines the relationship between co-worker incivility, emotional exhaustion, mindfulness, and turnover intention among nurses in public and private hospitals in North Cyprus. Drawing upon the Job Demand-Resources theory, the research aims to contribute to the existing literature by investigating the mediating role of emotional exhaustion and the moderating effect of mindfulness on the relationship between co-worker incivility and turnover intention. Data were collected from 238 nurses through questionnaires, and structural equation modeling was employed for data analysis. The results indicate a positive association between co-worker incivility and emotional exhaustion, as well as between co-worker incivility and turnover intention. Emotional exhaustion was found to mediate the relationship between co-worker incivility and turnover intention. Furthermore, mindfulness was identified as a moderator, attenuating the negative impact of co-worker incivility on turnover intention. The findings underscore the importance of addressing workplace incivility and promoting mindfulness to mitigate turnover intentions among nurses. Practical implications include the implementation of interventions to foster a supportive work environment and enhance nurses' emotional wellbeing.

摘要

本研究考察了北塞浦路斯公立和私立医院护士中同事间无礼行为、情绪耗竭、正念与离职意愿之间的关系。基于工作需求-资源理论,该研究旨在通过调查情绪耗竭的中介作用以及正念对同事间无礼行为与离职意愿关系的调节作用,为现有文献做出贡献。通过问卷调查从238名护士收集数据,并采用结构方程模型进行数据分析。结果表明,同事间无礼行为与情绪耗竭之间以及同事间无礼行为与离职意愿之间存在正相关。情绪耗竭被发现中介了同事间无礼行为与离职意愿之间的关系。此外,正念被确定为调节变量,减弱了同事间无礼行为对离职意愿的负面影响。研究结果强调了解决工作场所无礼行为和促进正念以减轻护士离职意愿的重要性。实际意义包括实施干预措施以营造支持性的工作环境并提升护士的情绪健康。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e0c4/11349638/be9eba978472/fpsyg-15-1409326-g0003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e0c4/11349638/0be8612c8619/fpsyg-15-1409326-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e0c4/11349638/17260285aff3/fpsyg-15-1409326-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e0c4/11349638/be9eba978472/fpsyg-15-1409326-g0003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e0c4/11349638/0be8612c8619/fpsyg-15-1409326-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e0c4/11349638/17260285aff3/fpsyg-15-1409326-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e0c4/11349638/be9eba978472/fpsyg-15-1409326-g0003.jpg

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本文引用的文献

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From incivility to outcomes: tracing the effects of nursing incivility on nurse well-being, patient engagement, and health outcomes.从无礼行为到结果:追踪护理无礼行为对护士福祉、患者参与度和健康结果的影响。
BMC Nurs. 2024 May 13;23(1):325. doi: 10.1186/s12912-024-01996-9.
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Emotional Exhaustion in Healthcare Workers: Moving Beyond Coping Skills to Improve Organizational Conditions.医护人员的情绪耗竭:超越应对技巧,改善组织环境。
J Occup Environ Med. 2024 Apr 1;66(4):e125-e130. doi: 10.1097/JOM.0000000000003063. Epub 2024 Feb 12.
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Eyes on incivility in surgical teams: Teamwork, well-being, and an intervention.
关注手术团队中的不文明行为:团队合作、幸福感和干预措施。
PLoS One. 2023 Nov 30;18(11):e0295271. doi: 10.1371/journal.pone.0295271. eCollection 2023.
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Underrecognition and un-dertreatment of stress-related psychiatric disorders in physicians: Determinants, challenges, and the impact of the COVID-19 pandemic.医生中与压力相关的精神障碍的认识不足和治疗不足:决定因素、挑战以及新冠疫情的影响。
World J Psychiatry. 2023 Apr 19;13(4):131-140. doi: 10.5498/wjp.v13.i4.131.
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Remote working and occupational stress: Effects on IT-enabled industry employees in Hyderabad Metro, India.远程工作与职业压力:对印度海得拉巴地铁信息技术行业员工的影响
Front Psychol. 2023 Mar 29;14:1069402. doi: 10.3389/fpsyg.2023.1069402. eCollection 2023.
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A study on the relationship between mindfulness and work performance of web editors: Based on the chain mediating effect of workplace spirituality and digital competencies.网络编辑正念与工作绩效的关系研究:基于职场精神与数字能力的链式中介效应
Front Psychol. 2023 Jan 18;13:1068735. doi: 10.3389/fpsyg.2022.1068735. eCollection 2022.
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The relationship between personal-job fit and physical and mental health among medical staff during the two years after COVID-19 pandemic: Emotional labor and burnout as mediators.新冠疫情后两年间医务人员个人-工作匹配与身心健康的关系:情绪劳动和职业倦怠的中介作用。
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Incivility impacts on sense of belonging in undergraduate nursing students.不文明行为会影响本科护理专业学生的归属感。
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