Anagaw Yeniewa Kerie, Feleke Melaku Getahun, Mekuriaw Endalew Temesgen, Mitku Melese Legesse, Limenh Liknew Workie, Bayleyegn Zemenu Wube, Worku Minichil Chanie, Denekew Tewodros, Geremew Derso Teju, Ayenew Wondm
Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Amhara, Ethiopia.
Department of Veterinary Pharmacy, College of Veterinary Medicine, University of Gondar, Gondar, Ethiopia.
SAGE Open Med. 2024 Aug 27;12:20503121241272738. doi: 10.1177/20503121241272738. eCollection 2024.
Pharmacy services in hospitals are designed to meet the needs of all patients. This is undoubtedly one of the most complex services provided by hospitals. In government hospitals, including those in Ethiopia, pharmacies mainly serve as drug stores and dispensaries. To the best of our knowledge, this study is the first to assess and ensure better quality assurance for hospital pharmacy services in Ethiopia. Therefore, the objective of this article was to assess the current status of the quality assurance of pharmacy services in hospitals.
A cross-sectional survey was conducted. The data were collected from hospital pharmacy heads using the Kobo Collect mobile application and then exported to the Statistical Package for Social Science (SPSS) version 25 for analysis. Descriptive statistics for categorical variables are presented as percentages and frequencies.
All (100%) of the studied hospital pharmacies had a qualified pharmacy director and worked in the pharmacy full-time. Only 40% had a drug information center and a functional drug formulary committee. All pharmacies had their own disposal facilities but did not regularly dispose of expired or unfit medications. The results revealed that all hospital pharmacies did not have a responsible body delegated for quality evaluation.
The findings of this study clearly show that quality assurance services in hospital pharmacies are compromised. The findings can be used to identify areas of improvement and develop strategies to enhance the quality of hospital pharmacy services.
医院药房服务旨在满足所有患者的需求。这无疑是医院提供的最复杂的服务之一。在包括埃塞俄比亚在内的政府医院中，药房主要充当药店和配药处。据我们所知，本研究是首次对埃塞俄比亚医院药房服务进行评估并确保更好的质量保证。因此，本文的目的是评估医院药房服务质量保证的现状。
进行了一项横断面调查。使用Kobo Collect移动应用程序从医院药房负责人处收集数据，然后导出到社会科学统计软件包（SPSS）25版进行分析。分类变量的描述性统计以百分比和频率表示。
所有（100%）研究的医院药房都有合格的药房主任且全职在药房工作。只有40%设有药物信息中心和有效的药物处方集委员会。所有药房都有自己的处置设施，但未定期处置过期或不合格药物。结果显示，所有医院药房都没有指定负责质量评估的机构。
本研究结果清楚地表明医院药房的质量保证服务受到损害。这些结果可用于确定改进领域并制定提高医院药房服务质量的策略。
