formerly Chief Midwives' Office, NHS England.
Nurs Manag (Harrow). 2024 Oct 3;31(5):35-42. doi: 10.7748/nm.2024.e2138. Epub 2024 Sep 12.
Incivility is a major concern in healthcare, and it is vital that uncivil behaviour is recognised and addressed. Manifestations of incivility are wide ranging and can take the form of microaggressions, which are difficult to pinpoint but have significant repercussions. Research has demonstrated the negative effects of incivility on staff and patients. Uncivil acts and behaviour can create conflict, reduce performance, affect morale, decrease retention and jeopardise patient safety. The role of nurse managers in reducing incivility and promoting civility includes providing leadership, fostering psychological safety, creating a shared understanding of civil behaviour and managing uncivil behaviour as soon as it occurs. The input of employers is crucial to promote a compassionate and inclusive organisational culture and to support nurse managers to acquire the knowledge, skills and confidence to prevent and reduce incivility.
无礼是医疗保健中的一个主要问题，必须认识到并解决这种不文明行为。无礼的表现形式多种多样，可以采取微侵犯的形式，这些表现很难确定，但却有重大影响。研究表明，无礼行为对员工和患者都有负面影响。不文明的行为和举止会引发冲突，降低绩效，影响士气，降低员工保留率，并危及患者安全。护士管理者在减少无礼行为和促进文明行为方面的作用包括提供领导力、培养心理安全感、建立对文明行为的共同理解，并在不文明行为发生时立即进行管理。雇主的投入对于促进富有同情心和包容性的组织文化以及支持护士管理者获得预防和减少无礼行为的知识、技能和信心至关重要。
