LNU & CAITEC China Business Development Institute (Beijing), Beijing 100710, China.
Acta Psychol (Amst). 2024 Oct;250:104496. doi: 10.1016/j.actpsy.2024.104496. Epub 2024 Sep 11.
Knowledge sharing behavior is crucial for ensuring organizational success, fueling innovation, solving problems, and informing decision-making. While social media platforms offer powerful tools for employees to share knowledge, the intricate relationship between social media use and knowledge sharing behavior remains unclear. Few studies have examined the influencing mechanisms of emotional exhaustion on the above relationships, especially through self-determination perspective.
DESIGN/METHODOLOGY/APPROACH: As knowledge is inherently private to the individual, grounded in self-determination theory, this study employed a moderated mediation analysis to explore the internal mechanisms of social media use on employee knowledge sharing behavior. The survey of 356 full-time employees was collected from a large environmental protection group in China. Hypotheses are tested using hierarchical regression analysis and bootstrap tests.
The results show that social media use positively affects employee knowledge sharing behavior; knowledge sharing intention partially positively mediates the influence of social media use on knowledge sharing behavior; emotional exhaustion negatively moderates the relationship between social media use and knowledge sharing intention.
The study identifies how two styles of social media use - work-related purpose and social-related purpose - affect knowledge sharing behavior. It significantly advances the understanding of social media use on knowledge sharing behavior from self-determination perspective.
This study has several important practical implications for organizations seeking to facilitate employee knowledge sharing behavior through social media use. Organizations should improve employees' knowledge sharing intention and avoid emotional exhaustion.
知识共享行为对于确保组织成功、推动创新、解决问题和为决策提供信息至关重要。虽然社交媒体平台为员工提供了分享知识的强大工具，但社交媒体使用与知识共享行为之间的复杂关系仍不清楚。很少有研究从自我决定的角度探讨情绪耗竭对上述关系的影响机制。
设计/方法/途径：由于知识对个人来说是内在的、基于自我决定理论的，因此本研究采用调节中介分析来探讨社交媒体使用对员工知识共享行为的内在机制。本研究从中国一家大型环保集团中收集了 356 名全职员工的调查数据。采用层次回归分析和自举检验对假设进行检验。
结果表明，社交媒体使用正向影响员工知识共享行为；知识共享意愿部分正向中介了社交媒体使用对知识共享行为的影响；情绪耗竭负向调节了社交媒体使用与知识共享意愿之间的关系。
本研究确定了两种社交媒体使用方式——工作相关目的和社交相关目的——如何影响知识共享行为。它从自我决定的角度显著推进了对社交媒体使用对知识共享行为影响的理解。
本研究对希望通过社交媒体使用促进员工知识共享行为的组织具有重要的实际意义。组织应提高员工的知识共享意愿并避免情绪耗竭。
