Azizah Rezki N, Habibie Habibie, Arsyad Dian S, Bahar Muhammad A
Master of Pharmacy Program, Faculty of Pharmacy, Universitas Hasanuddin, Makassar, Indonesia.
Department of Pharmacy, Faculty of Pharmacy, Universitas Hasanuddin, Makassar, Indonesia.
Narra J. 2024 Aug;4(2):e838. doi: 10.52225/narra.v4i2.838. Epub 2024 Jul 3.
In pharmaceutical care, patients' perceptions of drug information provided by pharmacists are vital for assessing pharmaceutical services at community health centers (in Indonesian known as ). The aim of this study was to determine the alignment between patients' expectations and experiences of drug information services by pharmacists at in Indonesia. This multicenter cross-sectional study utilized a validated questionnaire among outpatient patients aged 18 years and above across all 47 in Makassar, Indonesia. A total of 622 respondents were interviewed between September to December 2023. Significant gaps were observed between patients' expectations and experiences regarding all the drug information aspects such as quantity (median: 4 vs 3, <0.001), drug effects (median: 4 vs 3, <0.001), dosage form (median: 3 vs 3, <0.001), proper administration (median: 4 vs 4, <0.001), side effects (median: 4 vs 2, <0.001), storage (median: 3 vs 2, <0.001), drug-drug interactions (median: 4 vs 2, <0.001), drug-food interactions (median: 4 vs 2, <0.001), handling missed dose (median: 3 vs 2, <0.001), managing accidental overdoses (median: 4 vs 2, <0.001), history of drug use (median: 3 vs 2, <0.001), co-medications (median: 3 vs 2, <0.001), and previous drug allergies (median: 3 vs 2, <0.001). Sociodemographic factors influencing patients' need for drug information services encompass age, sex, educational attainment, comorbidities, family size, number of visits, monthly income, and occupation. The quality of drug information services at in Indonesia still requires optimization and customization to meet the specific needs of patients, taking into account their sociodemographic characteristics.
在药学服务中，患者对药剂师提供的药物信息的认知对于评估社区卫生中心的药学服务至关重要（在印度尼西亚称为 ）。本研究的目的是确定印度尼西亚 患者对药剂师药物信息服务的期望与体验之间的一致性。这项多中心横断面研究在印度尼西亚望加锡所有47家 的18岁及以上门诊患者中使用了一份经过验证的问卷。2023年9月至12月期间共采访了622名受访者。在所有药物信息方面，患者的期望与体验之间存在显著差距，如数量（中位数：4对3，<0.001）、药物作用（中位数：4对3，<0.001）、剂型（中位数：3对3，<0.001）、正确服用方法（中位数：4对4，<0.001）、副作用（中位数：4对2，<0.001）、储存（中位数：3对2，<0.001）、药物相互作用（中位数：4对2，<0.001）、药物与食物相互作用（中位数：4对2，<0.001）、处理漏服剂量（中位数：3对2，<0.001）、处理意外过量用药（中位数：4对2，<0.001）、用药史（中位数：3对2，<0.001）、合并用药（中位数：3对2，<0.001）以及既往药物过敏史（中位数：3对2，<0.001）。影响患者对药物信息服务需求的社会人口学因素包括年龄、性别、教育程度、合并症、家庭规模、就诊次数、月收入和职业。印度尼西亚 的药物信息服务质量仍需优化和定制，以满足患者的特定需求，同时考虑到他们的社会人口学特征。
