Ji Dan, Gong Jiankun, Guo Zheng
School of Humanity, Shanghai Jiao Tong University, Shanghai 200050, China.
School of International and Public Affairs, China Institute for Urban Governance, Shanghai Jiao Tong University, Shanghai 200050, China.
Behav Sci (Basel). 2024 Oct 7;14(10):902. doi: 10.3390/bs14100902.
Vision communication (VC) is an important way for leaders to express their ideas about a blueprint of the future to convince employees that their work is valuable and meaningful in total quality management. This research studies the influence of vision communication (VC) on quality performance (QP) through the mediation of total employee involvement (EI) and the moderation of leader support (LS). With the use of Smartpls 3.0, the collected data based on 2996 samples in Shanghai were used to analyze the various constructs. The results show that both VC and EI affect QP and should be influenced by LS. EI was found to partially mediate the relationship between VC and QP. The results also demonstrate that EI can positively affect improvement in QP via stronger LS and that high-level employee involvement is positively associated with quality performance when leader support is high (vs. low). This research can be inferred as one of the very limited empirical analyses that explored the mediating impact of EI on VC and QP. In the quality management (QM) field, the exploration of the moderating effect of LS on the mediation of the EI between VC and QP can be viewed to be a significant theoretical finding. The findings will be instrumental in assisting managers and administrators in understanding the significance of vision communication and leader support in quality management practice.
愿景沟通（VC）是领导者表达其对未来蓝图的想法，以让员工相信他们的工作在全面质量管理中是有价值且有意义的重要方式。本研究通过全员参与（EI）的中介作用和领导支持（LS）的调节作用，研究愿景沟通（VC）对质量绩效（QP）的影响。使用Smartpls 3.0，基于上海2996个样本收集的数据用于分析各种构念。结果表明，VC和EI都影响QP，且都应受到LS的影响。发现EI部分中介了VC与QP之间的关系。结果还表明，EI可通过更强的LS对QP的提升产生积极影响，并且当领导支持高（与低相比）时，高水平的员工参与与质量绩效呈正相关。本研究可被推断为探索EI对VC和QP的中介影响的非常有限的实证分析之一。在质量管理（QM）领域，探索LS对EI在VC与QP之间的中介作用的调节效应可被视为一项重要的理论发现。这些发现将有助于管理者和行政人员理解愿景沟通和领导支持在质量管理实践中的重要性。
