Shbeer Abdullah, Ageel Mohammed
Department of Surgery, College of Medicine, Jazan University, Jazan, Saudi Arabia.
Crit Care Res Pract. 2024 Oct 23;2024:8481083. doi: 10.1155/2024/8481083. eCollection 2024.
Regularly measuring family satisfaction with intensive care unit (ICU) experience is crucial for ensuring high-quality care and identifying areas for improvement. This study aimed to evaluate family satisfaction with the ICU in Saudi Arabia. A cross-sectional survey was conducted among 248 family members of patients admitted to various ICUs. The survey assessed family satisfaction via a validated questionnaire, the Critical Care Family Satisfaction Survey (CCFSS), which includes five subscales: assurance, information, comfort, proximity, and support. Demographic data were also collected. Descriptive and inferential statistics were calculated. The demographic distribution revealed that a majority of the participants were female (70.97%, = 176), with the relationships with the patients predominantly being parents (41.94%, = 104) or offspring (33.87%, = 84). The overall satisfaction score was 3.79 ± 1.26, with 66.13% of the participants reporting high satisfaction, 20.97% reporting intermediate satisfaction, and 12.90% reporting low satisfaction. The mean subscale scores were as follows: assurance (3.82 ± 1.2), information (3.83 ± 1.25), comfort (3.81 ± 1.27), proximity (3.72 ± 1.28), and support (3.78 ± 1.28). The highest satisfaction scores were observed for sharing in decisions, noise levels, and staff honesty, whereas the lowest scores were for visiting hours flexibility, transfer preparation, and staff responsiveness. Males reported significantly greater satisfaction (4.24 ± 1.20) than females did (3.61 ± 1.11, = 0.007). This study revealed moderate to high levels of family satisfaction with the ICU, with significant differences based on sex. The findings highlight the importance of effective communication, family involvement in decision-making, and supportive ICU policies. ICUs should regularly assess family satisfaction and use the results to guide quality improvement efforts, with a focus on areas with lower satisfaction scores.
定期衡量家庭对重症监护病房（ICU）体验的满意度对于确保高质量护理和确定改进领域至关重要。本研究旨在评估沙特阿拉伯家庭对ICU的满意度。对入住不同ICU的患者的248名家庭成员进行了横断面调查。该调查通过一份经过验证的问卷《重症监护家庭满意度调查》（CCFSS）来评估家庭满意度，该问卷包括五个子量表：保证、信息、舒适、亲近和支持。还收集了人口统计学数据。进行了描述性和推断性统计分析。人口统计学分布显示，大多数参与者为女性（70.97%，n = 176），与患者的关系主要是父母（41.94%，n = 104）或子女（33.87%，n = 84）。总体满意度得分为3.79±1.26，66.13%的参与者表示高度满意，20.97%表示中度满意，12.90%表示低度满意。各子量表的平均得分如下：保证（3.82±1.2）、信息（3.83±1.25）、舒适（3.81±1.27）、亲近（3.72±1.28）和支持（3.78±1.28）。在参与决策、噪音水平和工作人员诚实方面的满意度得分最高，而在探视时间灵活性、转科准备和工作人员反应能力方面得分最低。男性报告的满意度（4.24±1.20）显著高于女性（3.61±1.11，P = 0.007）。本研究显示家庭对ICU的满意度处于中等至较高水平，且存在基于性别的显著差异。研究结果突出了有效沟通、家庭参与决策以及支持性ICU政策的重要性。ICU应定期评估家庭满意度，并利用结果指导质量改进工作，重点关注满意度得分较低的领域。
