Vikander T, Parnicky K, Demers R, Frisof K, Demers P, Chase N
J Fam Pract. 1986 Mar;22(3):263-8.
The new-patient no-show rate reached 55 percent in an urban, university-based family practice center in mid-1981. A prospective descriptive study revealed that the no-show rates varied significantly with hour of appointment, patient age, source of referral, delay in appointment date, and chronicity of illness. Study findings led to alterations in the scheduling system, with a subsequent drop in the new-patient no-show rate to 40 percent.
1981年年中，在一家位于城市、依托大学的家庭医疗中心，新患者爽约率达到了55%。一项前瞻性描述性研究表明，爽约率会因预约时间、患者年龄、转诊来源、预约日期延迟以及疾病慢性程度而有显著差异。研究结果促使对预约系统进行了调整，随后新患者爽约率降至40%。
