Gille Felix, Daniore Paola, Zavattaro Federica
Digital Society Initiative, University of Zurich, Zürich, Switzerland.
Institute for Implementation Science in Health Care, University of Zurich, Zürich, Switzerland.
Int J Health Policy Manag. 2024;13:8662. doi: 10.34172/ijhpm.8662. Epub 2024 Sep 15.
Public trust is crucial for health policy-making as it is closely linked to public participation and policy-makers' legitimacy. While we have witnessed increasing interest in issues of public trust, especially since COVID-19, we argue that efforts should be made to deeply integrate the concept of public trust into health policy-making from the design to the implementation, assessment, and evaluation processes across the public health and medical domains. We propose four key aspects to consider for building public trust in the healthcare system, which have emerged from our past and ongoing health policy research on public trust: to understand trust before aiming to build trust; to provide tailored guidance on trust building in health policy; to develop trust performance indicators to assess trust interventions; and to implement targeted communication strategies.
公众信任对于卫生政策制定至关重要，因为它与公众参与和政策制定者的合法性密切相关。虽然我们已经看到对公众信任问题的兴趣日益增加，尤其是自新冠疫情以来，但我们认为，应努力将公众信任概念从设计到实施、评估和评价过程，全面深入地融入公共卫生和医疗领域的卫生政策制定中。我们提出了在医疗保健系统中建立公众信任需考虑的四个关键方面，这些方面源自我们过去和正在进行的关于公众信任的卫生政策研究：在旨在建立信任之前先理解信任；在卫生政策中提供关于建立信任的量身定制的指导；制定信任绩效指标以评估信任干预措施；以及实施有针对性的沟通策略。
