Pourrazavi Sara, Azimi Somayeh, Fakhari Ali, Barzegar Habibeh, Farahbakhsh Mostafa
Research Center of Psychiatry and Behavioral Science, Tabriz University of Medical Sciences, Tabriz, Iran.
Department of Health Education & Promotion, Tabriz University of Medical Sciences, Tabriz, Iran.
Health Promot Perspect. 2024 Oct 31;14(3):297-303. doi: 10.34172/hpp.43077. eCollection 2024.
Digital technologies play an essential role in health systems by providing new solutions to reduce the burden of mental illnesses and disorders. However, in many cases, user preferences and expectations are not considered in the design of portals. This study aims to explore the preferences and expectations of end-users from the features and capabilities of mental health educational portals.
This qualitative study was conducted from January 2022 to January 2023 using the conventional content analysis approach. The participants were 20 individuals, selected through purposive sampling, ranging in age from 18 to 61, all of whom had prior experience using an educational portal. Data were collected via individual semi-structured interviews. Qualitative analysis was performed using MAXQDA 10 software.
After analyzing the data, the preferences and expectations of end-users were categorized into five main themes: to be reliable, mutual interaction capability, to be accessible, creating a stylish and attractive design, and attention to the quality and structure of the content.
Considering the expectations and needs of users will enhance their acceptance and satisfaction with the portals. From the end-users' perspectives, the content, appearance, and structural or technical features a mental health educational portal are crucial for its effectiveness.
数字技术通过提供新的解决方案来减轻精神疾病和障碍的负担，在卫生系统中发挥着重要作用。然而，在许多情况下，门户网站的设计并未考虑用户的偏好和期望。本研究旨在从心理健康教育门户网站的功能和能力方面探索最终用户的偏好和期望。
本定性研究于2022年1月至2023年1月采用常规内容分析法进行。参与者为20人，通过目的抽样选取，年龄在18至61岁之间，他们都有使用教育门户网站的经验。数据通过个人半结构化访谈收集。使用MAXQDA 10软件进行定性分析。
在分析数据后，最终用户的偏好和期望被归纳为五个主要主题：可靠、相互交互能力、可访问、创建时尚且有吸引力的设计以及关注内容的质量和结构。
考虑用户的期望和需求将提高他们对门户网站的接受度和满意度。从最终用户的角度来看，心理健康教育门户网站的内容、外观以及结构或技术特征对其有效性至关重要。
