Nyuga Gerald, Tanova Cem
Business Administration Department, Cyprus International University, Nicosia, North Cyprus, via Mersin 10, 99010, Turkey.
Heliyon. 2024 Nov 5;10(23):e39994. doi: 10.1016/j.heliyon.2024.e39994. eCollection 2024 Dec 15.
This study employed the resource-based view theory to investigate the relationships between technological innovation, knowledge management, and sustainable competitive advantage in the hospitality sector, focusing explicitly on hotels in the Yaounde and Douala regions of Cameroon. Cluster sampling was employed to identify 370 respondents from of 35 hotels. Structural equation modelling (SEM) was utilized to analyze the data. The study found that technological innovation had a positive and significant influence on sustainable competitive advantage and knowledge management. It was observed that knowledge management had a positive and significant influence on sustainable competitive advantage. The investigation discovered that knowledge management partially mediates the relationship between technological innovation and sustainable competitive advantage. Cameroonian hotels can improve their competitive advantage by innovating technology and promoting efficient knowledge management techniques. Adopting cutting-edge technologies and fostering a culture of knowledge exchange can result in increased operational efficiency, enhanced service delivery, and differentiation from rivals, ultimately bolstering long-term competitiveness in the hospitality sector.
本研究运用基于资源的观点理论，调查喀麦隆雅温得和杜阿拉地区酒店业的技术创新、知识管理与可持续竞争优势之间的关系。采用整群抽样从35家酒店中确定了370名受访者。利用结构方程模型（SEM）对数据进行分析。研究发现，技术创新对可持续竞争优势和知识管理具有积极且显著的影响。研究观察到，知识管理对可持续竞争优势具有积极且显著的影响。调查发现，知识管理在技术创新与可持续竞争优势之间的关系中起部分中介作用。喀麦隆酒店可以通过技术创新和推广高效的知识管理技术来提高其竞争优势。采用前沿技术并培育知识交流文化可以提高运营效率、提升服务质量并与竞争对手形成差异化，最终增强酒店业的长期竞争力。
